Business Communication Trends Essay

BUSINESS COMMUNICAYION TRENDS Douglas E. Williams COMM285 February 15, 2010 Bryan Spearman “Mr. Watson come here I need you” Alexander G. Bell said during his famous phone call to his assistant. Mr. Bell not only invented the telephone he develop a trend in business communication. Business communication trends change as society changes and some current trends in business communication will be discussed throughout this paper. The trends discussed will answer the following three questions. What role does business communication play in day to day activities? What trends can be found in the workplace?

What message types have resulted because of these communication trends? What role does business communication play in day to day activities at work? How does it help manage daily work activities? In today’s business world there are ten (10) current trends that can cause business communication to change at an alarmingly fast rate. Some of these trends are; technology, focus on quality and customers’ needs, entrepreneurship, teamwork, diversity, globalization and outsourcing, legal and ethical concerns, balancing work and family, job flexibility and rapid rate of change (Locker/Kienzler, 2008).

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Today in the business world communication is one of the most important factors in determining if a business is going to be successful or not. Good communication information must be shared among all co-workers. If the communication is not shared among all the co-workers, then that is when the company infrastructure starts to fail. Two examples of failed communication are the Challenger Space Shuttle and the Mars Climate Orbiter disasters suffered by NASA.

When a business has good communication a strong relationship can be developed between co-workers, subordinates, supervisors, peers and even vendors. A business depending on good communication is understandable, but how does it help manage daily activities? Business communication can help manage daily activities by helping develop tools and skill sets that can be used to schedule daily activities. The daily use of E-mail in business is a necessity and can be used to alert workers of an upcoming meeting.

Some businesses are now using what is called a telepresence. A Telepresence is a highly technical video conference (Titus, 2009). These video meetings can put business professionals from different parts of the world all in one room. This system has taken the place of flying people all around the country. Even though the telepresence’s are expensive, some say they pay for themselves in the first two to three times they are used (Locker/Kienzler, 2008). What trends have can be seen in a current or previous workplace?

One trend that can be found in almost all workplaces is technology. The impact that technology has had on the workplace and society in general, is undeniable. It will become even greater as computers get smarter, faster, smaller, and so inexpensive that virtually everyone will be able to own one. Already, it can be seen how the nonstop, technology-driven, global economy is tearing down traditional concepts of time and space. The Internet permits a person to conduct business anytime day or night with a company that might be 10 time zones away.

Portable laptop computers, cell phones, pagers, and wireless Internet connections allow people to work anywhere at any time, so they have more control over their schedules. Many cell phones are capable of synchronizing information and different devices in real time. With all these technological advances the traditional work week is changing. As a result, many more may choose to take days off in the middle of the traditional work-week, when golf courses and shopping malls are less crowded, and work weekends instead (Challenger, 2010).

What message types are results of these communication trends? Message types can be broken down to informing, to persuade, and to build goodwill. Technology and globalization are driving business communication towards faster, efficient, and more convenient methods for delivering messages. Today more than ever people are using emails, text messaging, and instant messaging to communicate with co-workers, subordinates, supervisors, peers and even vendors. Although these new message types are fast, efficient, and convenient the communication process still needs to effective.

For the communication to be effective the following needs to be considered: who is the audience, what is the purpose, and what information must be included. Communication is very important in business today much as it was when Mr. Bell phoned Mr. Watson and asked him to come and see him. Technology continues to be a driving factor to ever changing business communication trends. With all the advances in communication trends Mr. Watson might have received an email, an IM, or a text message from Mr.

Bell instead of the famous phone call. References John S. Challenger 2010 Workplace Trends for the 21st Century. USA Today (Society for the Advancement of Education). Retrieved from FindArticles. com. 15 Feb, 2010. http://findarticles. com/p/articles/mi_m1272/is_2664_129/ai_65230202/ Kitty O Locker and Donna S. Kienzler 2008 Business and Administrative Communication, Eight Edition. McGraw-Hill Copyright 2008 Cynthia D. Titus 2009 Business Communication Concepts Retrieved from http://www. oppapers. com

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