| Question | Answer |
|---|---|
| appointment cards | a written reminder for clients that includes a date and time to remember the appointment scheduled for their pet |
| computerized appointment book | software item used to schedule appointments and maintain medical information on the veterinary computer system, allows future use of information in an organized manner |
| drop off appointment | a set time for the client to bring in an animal and leave the patient for exams, surguries, and other procedures according to the vet's schedule |
| drop off time | set time when an animal is expected at the vet facility for a later exam or surgery |
| emergency services | an appointment that must be seen immediately and is a life of death situation |
| fixed office house | appointments see throughout the day when clients arrive and the patients are seen in the order they enter the facility during set times |
| flow schedule | appointments scheduled based on each patient being seen at a specific time by the vet during the day |
| house calls | appointment scheduled for the vet to examine a patient in the owners home |
| intervals | a set amount of time that is required to see a patient |
| mobile services | a vehicle equipmmed with veterinary equipment, tools, and supplies that travels to a client's home to examine a patient |
| policy manual | information provided to all staff members as to what the staff expectations are such as the dress code, policies on vacation time, personal time, and sick leave |
| procedures manual | information provided to all staff members on the workings of the vet facility itself, such as client rules, scheduling methods, payment procedures, and client visitation times |
| routine appointment | appointment scheduled in the appointment book as physical exams |
| surgical appointment | appointment scheduled during set time for surgery |
| walk in appointment | a client that does not have an appointment and arrives at the hospital wishing to see the vet by walking in the door |
| wave schedule | appointment maintained by a vet seeing a total number of patients within a set amount of time during the day and is based on each hour the facility is open |
