| Question | Answer |
|---|---|
| account history | clients previous invoices that can be viewed at any time to see past payments and charges |
| American Animal Hospital Association (AAHA) | sets the standards of small animal and companion animal hospitals |
| American Veterinary Medical Association (AVMA) | accredits college programs for vet and vet tech state licensure and sets the standard for the veterinary medical industry |
| associate degree | a two year degree program |
| automated inventory system | system of counting all supplies and products within a facility by hand and keeping a list of how many are in stock |
| Bachelor of Science (BS) | a four year college degree program |
| certified veterinary technician (CVT) | a vet tech that has passed a state licensing exam |
| computer inventory system | method of monitoring supplies and products within a facility and knowing when items need to be reordered |
| consumable products | supplies used on a daily basis that are not considered in the client invoice such as paper towels, gauze sponges, and cotton balls |
| credit application | paperwork completed by clients to allow them to obtain a line of credit to pay for vet services |
| estimate | the approximate cost of services |
| exam room | area where patients receive routine exams |
| exemptions | fees determined when an employee claims a set of yearly wages from their income taxes |
| form W4 | employee withholding allowance certificate, form filled out according to the employee wage bracket and marital status for tax purposes |
| gross pay | total amount of wages earned by an employee before tax deductions |
| intensive care unit (ICU) | area of the facility where critical patients needing immediate and constant care are located and housed |
| inventory | physical count of every medicine and supply item withi na facility to record accurate results |
| inventory management | knowing the price manufacturer, pharmaceutical company, amount and expiration date of each item in a facility |
| invoice | bill given to a client that tells the costs of services and procedures |
| isolation ward | area that contains cages and equipment to care for patients that are contagious and may spread disease |
| kennel attendant | person working in the kennel area and animal wards, providing food, exercise, and clean bedding |
| laboratory | location in the facility where tests and samples are prepared or completed for analysis |
| licensed veteriany technician (LVT) | a vet teach that as passed a state licensing exam |
| National Association of Veterinary TEchnicians in American (NAVTA) | sets the standards for vet tech and the care of animals |
| net pay | amount of money received after tax deductions |
| packing slip | paper enclosed in a package that details the items in a shipment |
| payroll deductions | money withheld from a paycheck for tax purposes or payment of medical insurance |
| personnel manual | books that describes the staff job description, attendance policy, dress code, and employer expectations |
| pharmacy | area where medications are kept and prepared |
| procedures manual | book that describes the rules and regulations of the facility, such as visiting hours and opening and closing procedures |
| radiology | area of the facility where xrays are taken and developed, this area is regulated due to chemical and radiation exposure |
| reception area | area where clients arrive and check in with the receptionist |
| receptionist | personnel greeting and communicated with patients as they come in and leave |
| registered Veterianry technician (RVT) | a vet tech that has passed a state licensing exam |
| salary | amount an employee earns each year based on hourly wages |
| specialized payment plan | a plan approved by the vet that allows a down payment with additional regular payments until the balance is paid |
| state board examination | exam that vets and vet techs are required to pass for state licensure in order to practice |
| surgical suite | area where surgery is performed and harmful anesthesia gases are used, the area must be kept sterile to prevent contamination |
| travel sheet | paperwork list that codes services and procedures that allows the staff to track fees to charge the client |
| treatment area | area where animals are treated or prepared for surgery |
| veterinarian | the doctor that holds the state licensure to practice vet medicine and holds the ultimate responsibility within a facility |
| veterianry assistant | staff member trained to assist the vet and techs in various duties |
| veterinary hospital manager | staff member in charge of the business workins of the entire hospital, including staff scheduling, paying bills, and payroll |
| Veterinary Practice Act | set of rules and regulations that govern vet medicine and the state |
| veterinary technician | two year associate degree in specialized training to assist vets |
| veterinary technologist | four year bachelor degree in specialized training to assts vets |
| waiting room | area where clients and patients wait for their appointments |
| want list | items that are needed or low in stock within the facility and need to be reordered |
