Human Behavior In Organizations Commerce Essay

The human factor within any organisation is as dynamic to the success of the organisation as choice merchandise fabrication, service to clients or doing bringings on clip. As directors go through their day-to-day modus operandis of running a successful concern, they must see the employees within their control to acknowledge how personality traits, motive, and the organisations civilization drama in the current and future successes of the organisation.

When speaking about the ERG Theory of motive and touching on the Maslow Theory of motive, one first must understand the definition of motive. There are different definitions for motive but the one we used for the intent of this category is “ the procedure that history for an person ‘s strength, way, and continuity of attempt toward achieving a end ” ( Bethel, 2005 ) . In the yesteryear every bit good as soon, directors were under the premise that when an employee lacked motive due to being lazy. Motivation has been viewed as a personal trait, which means some directors seem to believe that some employees have what it takes to acquire things accomplished and some do non ( Bethel, 2005 ) .

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The ERG Theory ( being, relatedness, growing ) is a rework of the Maslow ‘s demand hierarchy by Clayton Alderfer from Yale University ( Bethel, 2005 ) . Both theories have similarities every bit good as differences on some of import facets. Although Alderfer does non differ with Maslow ‘s hierarchy of demands wholly, he does non hold with all of them. As with any theory, you will hold those who will hold every bit good every bit disagree as to which is the most applicable.

Maslow Theory

The Maslow theory is a five measure procedure that each measure has to be met before you move to the following measure. The first measure in the Maslow theory is the Physiological Needs ; which are a individual basic needs that are critical for endurance. They include air, nutrient, H2O, heat, slumber, and all the things to do a individual comfy with life.

Once the first measure is completed you move to the following measure which is Security Needs ; which is a individual ‘s demand for security and safety. Security demands are non every bit of import as physiological demands, but are of import for endurance. Examples of security demands are security from the elements, auto insurance, and wellness insurance, a nest egg life in a safe vicinity, a retirement program, and occupation security. With the most of import being occupation security. If a individual has steady employment, so they can supply themselves with the things they need to do them experience safe and secure.

After finishing the first two stairss, physiological and security demands, one is ready to progress to the 3rd measure, Social Needs. This individual has the demand to experience love and fondness, every bit good as belonging with groups. In daily life one would desire to belong to a community, church, acquire married and have a household every bit long as they felt needed.

The 4th measure of the Maslow theory is the Esteem Need Theory, which has two versions a lower one and a higher 1. The lower is for one to acquire the regard of others, societal position, glorification, accomplishment, and even laterality. The higher signifier is self regard, self accomplishment, independency, and freedom. These are considered “ higher ” because, one time you have self regard it is much harder to free.

The concluding measure in the Maslow theory and in his sentiment the most of import is the Self-Actualizing Needs. This theory these people should be self-conscious, largely concerned with personal growing, “ be all you can be ” in carry throughing your personal growing. These are the people that want to go most complete, therefore the term self-actualization.

ERG Theory

The ERG theory is a spin off of the Maslow theory by Clayton Alderfer. The ERG Theory is similar to Maslow as it besides describes the demands of hierarchy. The ERG Theory takes topographic point in three stairss, which are being, relatedness, and growing.

Existence ( psychological and safety ) is the lowest degree demand per Clayton ; this is the demand to remain alive and safe, now and in the hereafter. This is the psychological and physical demands, one time this is met people feel safe and comfy.

The following degree, relatedness ( societal and external ) is the demand to be societal and keeping relationships with household, equals, or fellow employees. We want to understand what people think of us, and are hurt when we feel as though we do non suit in with the group.

Growth ( internal regard and self realization ) is the last measure and the most of import of the three. A individual has to hold self-development, personal growing, and a since of achievement. When we are self-developed, one has a feeling of accomplishment, fulfilment and integrity.


When reading both theories, one can see what the similarities and differences in each. Both theories are similar in the fact they both agree there is a demand of hierarchy. They both say the bottom demand is non every bit of import as the demand ranked last on the hierarchy graduated table. The ERG theory can be mapped to the Maslow theory “ being demands have precedence over relatedness demands, which have precedence over growing ” .


The Maslow theory dictates that each demand must be met in order and completed before one can travel to the following degree. There are five stairss in the Maslow theory, compared to ERG which has combined the stairss into three demands and non stairss. The ERG theory says you can work on degrees at the same time. Maslow ‘s theory could best be demonstrated by utilizing a pyramid diagram with the lower degree need physiological demand on the underside and the most of import need self-actualizing demand on top. Once each degree is completed there is no traveling back to any lower degree demand. ERG can best be described as a flow chart where each demand is met, but if fortunes change you could travel back to a lower degree demand. When employees are satisfied there will be patterned advance, but when an employee is frustrated there will be arrested development.

The ERG theory is more flexible and provinces that an employee can be motivated at the same time by more than one demand degree. An illustration of this would be, if an employee had met a end on clip and which satisfied their growing need, even though their growing demand had non been satisfied.

Frustration-Regression Principle

This is a procedure that is included in the ERG theory as an employee is holding jobs achieving satisfaction of a higher demand. The employee becomes frustrated and regresses to the following lower demand degree. For illustration, if an employee can non run into their growing need, they will go defeated and the will return back to the relatedness demand and this will go their beginning of motive. If the growing degree is excessively hard for the employee to make, they so will return back to the lower degree demand that is easier to accomplish. This is non what you want to see go on in the work topographic point. Growth needs to be gettable, if non employees become defeated, regress back to relatedness demands and get down socialising with other employees which can do a genteelness land for dissatisfaction, chitchat, and opposition. Employees may be given to speak about better working conditions, more money, or better benefits. hypertext transfer protocol: //

It is a director ‘s occupation to find the demands of each of their employees to do certain they are being utilized at their highest potency. The first inquiry a director should inquire about each employee is “ what will it take to actuate this employee ” ? A director has to understand the each employee will hold different demands. These demands could alter hebdomadally, monthly, or even day-to-day and a director has to be cognizant of these alterations. Fortunes in employee ‘s personal life and good as professional life will hold an impact on their demands altering.

The director or supervisor, your impact on an employee ‘s motive is really of import. The manner you speak, your organic structure linguistic communication, and the expression on your face are observed by your employees and this tells them what you think approximately them as persons.

As a director, working with several employees that have been with the company for 25 or more old ages, one has to understand when demands change. One besides has to understand that when a individual has been making the same occupation for this long, they could go world-weary and complacent with their work. At Gerdau Ameristeel this is non the instance, we as directors are responsible to delegate work with ends that are come-at-able and a value to the company.

You as a director will besides order how your employees ‘ twenty-four hours will get down and complete. When you foremost have a meeting with your employees in the forenoon, and you come in grumpy, sleepy looking, a scowl on your face, so word will acquire out across the floor to remain clear of the foreman he is in a bad temper. This has a negative impact on the work force and has employees seeking to make their work and watching out non to traverse your way.

Come in and hold a smiling on your face and recognize the employees with a happy tone and speak about the ends of the twenty-four hours and reassure them of your assurance in their ability of obtaining these ends and you will hold a happy work topographic point. It all starts with the director and the employee ‘s first feeling of the twenty-four hours.

Organizational Culture

Possibly when most of us think about civilization, we think of societal, spiritual, or cultural groups. Rarely do we see the civilization of organisations and the different features that those groups possess that make them alone. Organizational civilization could be thought of as a community. It takes the whole community working together to exists. Organizational civilization defines the group, sets boundaries, creates individuality, promotes the group alternatively of single involvements, and allows for stableness of the group ( Bethel College, 2004 ) .

We need to acknowledge the importance of organisational civilization and how it develops employees as they enter an organisation. The initial entry of an person into an organisation is the procedure known as socialisation. It is the procedure that adapts the employees to the organisation ‘s civilization ( Bethel College, 2004 ) . There are three phases that an person will travel through when come ining an organisation: prearrival, brush, metabolism. The prearrival phase is critical for a prospective employee to maintain an unfastened head to the function that they will play in the organisation. Everyone comes in with their ain values, anterior work experience, attitudes, and behaviours. Before of all time fall ining the organisation, the person is exposed to what is to be expected of them. This procedure allows both to see if they would profit from each other. Following, is the brush phase where three things will happen: the person will recognize what is expected of them, how these things will differ from what they antecedently thought, allow travel of any preconceived thoughts about the organisation, roll up their arms and acquire ready to work, or acknowledge that they have made a error and will ne’er suit in with the new organisation. Finally, the metabolism phase is realized when the new employee has become comfy with the occupation and has accepted the function that they will play in the organisation.

As a director, I have an open-door policy with the employees in my section. Leting them to show defeats, concerns, new thoughts, client satisfaction or dissatisfactions supports communicating fluxing. This seems to be greatly appreciated among our group to promote teamwork. We spend every bit much clip with coworkers as our household these yearss and a happy group is a productive group.

The human factor within any organisation is as dynamic to the success of the organisation as choice merchandise fabrication, service to clients or doing bringings on clip. Whether it is a theory or hierarchy of demands, motive of employees with the organisation or the organisational civilization ; we must foster the human portion within the organisation to win.


Bethel College ( 2005 ) . Human Behavior in Organizations. Boston: Pearson

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