I applied for the Human Resources internship at Maryville Academy-Scott Nolan Center through the website so. com. During my internship with Maryville Academy-Scott Nolan Center. I supported the HR section and organisational enterprises. My duties with enrolling enterprises included initial sketch testing and on-boarding. Positions I screened for included but were non limited to mental wellness counsellor. staff nurse. public-service corporation director and receptionist. I besides supported administrative facets such as filing. informations entry. and HRIS care.
Since the Scott Nolan Center is in a transitional period. I helped develop several occupation descriptions. From the human resources perspective. I did paysheet and disciplinary action signifiers. every bit good as legal paperss such as FMLA. I completed 432 hours of the Maryville Human Resources Internship Program. Expectations Prior to Internship Before the internship started. I had an interview with my Human Resources director to discourse my outlooks every bit good as her outlooks for this internship. I expected to acquire involved with day-to-day Human Resources maps. I expected to be working in a fast-paced organisation.
Besides. I expected a certain sum of preparation since I did non hold any relevant experience prior to the internship. One other thing I was concerned with was that there might be a difference when enrolling for non-profit organisations compared to for-profit organisations. I thought recruiters would pay attending to some alone personalities or regulations when they screened qualified appliers. For case. some for-profit organisations might concentrate on people who have the needed accomplishments. such as gross revenues accomplishments. client service accomplishments and presentation accomplishments.
For this peculiar non-profit organisation. I would pay more attending to personality traits. such as openness and amenity. Beyond My Expectations Beyond my outlooks. I learned that every organisation has its alone civilization. It does non count if it is net income or non-profit. Some organisations focus on employees’ preparation and development. while other organisations focus on choice campaigners who have certain minimal accomplishments before they can be hired. These employees require small preparation and development.
The organisation I worked for is a children’s psychiatric infirmary. Its patients are young persons who are self-destructive or suffered from sexual and physical maltreatment in their household. These patients are really sensitive. Therefore. they are looking for employees to be energetic. positive and have professional nursing or therapy accomplishments. They want their employees to non merely care about the patient physically. but besides mentally. During the recruiting procedure. I considered non merely whether campaigners had the indispensable KSAs to complete undertakings. but besides whether their personality would suit the organisation.
My outlooks about this internship chiefly focused on enrolling. every bit good as keeping the employee database. such as workers’ compensations and paysheet. Since the infirmary was spread outing. several new places were created. Beyond my outlooks. I had to update and develop several occupation descriptions. On the legal facet. I was non anticipating to acquire really involved. However. I had a opportunity to follow a FMLA instance and to publish disciplinary action signifiers to employees who violated organisational policy. These legal paperss made me recognize the importance of legal paperss in uman resources direction.
Selection Process General Process A important part of my internship duty was enrolling. These duties ranged from testing candidates’ sketchs to questioning and fixing engaging paperss. I would test sketchs from our database and choice whom I believed would suit in the place. Then. I would carry on a phone interview with the applier. After the phone interview. if I still felt the single tantrum the organisation. I would schedule an in individual interview with our Human Resources Manager for the applier.
Our director would do the concluding determination after the interview. If our director decided to engage this person. I would get down fixing engaging paperwork including background cheque. mention cheque and medical record. My duties would be all the above-named undertakings. which concluded with registering all the paperss and directing it to the orientation group in order to fix new-hire orientation paperss. Screening Resume Before the internship. I read an article by Applicants ( 2009 ) . He gave me several tips I kept in head during the sketch testing procedure.
First of all. I was cognizant of possible inauspicious impact during the showing procedure. I should non concentrate on testing appliers from peculiar race or gender group. Companies have important discretion in specifying the basic makings for each place that they fill so long as those makings are defined by the beginning of the hiring procedure for the place. When I selected qualified appliers for phone interviews. I chose campaigners who met the minimal makings. Then. we chose whoever had best matched our accomplishment demands to go on to the following stage. which is an in individual interview.
These minimal demands were determined by occupation descriptions. The occupation description helped us place which campaigner was able to execute the occupation. such as develop policy and communicate with patients. Thus. developing a occupation description was really of import. After testing sketchs for minimal makings. phone interviews were conducted. Importance of determine personality traits and Organizational Citizenship Behaviors ( OCBs ) during choice procedure We wanted to choose employees who we believed would be successful in the occupation.
Harmonizing o Barrick and Mount ( 1991 ) . the “Big Five” personality dimensions are related to occupation public presentation. Their survey indicated that Conscientiousness. which is a inclination to demo self-discipline. act duteous. and purpose for accomplishment against steps or outside outlooks showed consistent dealingss with occupation proficiency. Extraversion. which is characterized by positive emotions. surgency. and the inclination to seek out stimulation and the company of others. was a valid forecaster for businesss affecting societal interaction. The other three factors- Openness. Agreeableness and Neuroticism had little correlativity mark.
Since most of the places involved interacting with kids. Extraversion would be the factor I needed to pay attending to. From this article. I understood the importance of utilizing personality traits during the choice procedure. To assist me find utile personality traits for different places. Raymark. Schmit and Guion ( 2006 ) talked about placing potentially utile personality concepts for employee choice. They created the Personality-Related Position Requirements Form ( PPRF ) . which was a occupation analysis signifier to be used in doing hypotheses about personality forecasters of occupation public presentation.
Peoples predicted occupation public presentation by placing whether the candidate’s personality matched the dimensions they determined in the occupation analysis. For illustration. the writer conducted a occupation analysis and hypothesized that several dimensions were indispensable to execute the occupation expeditiously. such as leading. sensitiveness to involvements of others. concerted or collaborative work inclination and general trustiness. Then. writers linked candidates’ personality with these dimensions to place who fit the place best.
I did non acquire a opportunity to utilize the existent signifier due to the limited resources and budget at work ; nevertheless. I learned from it. Before testing for every place. I read the occupation description in our database and analyzed possible personalities that would suit the peculiar place. I besides discussed these personalities with my director for suggestions. When I screened sketchs and interviewed. I would look for the specific personalities to fit required skill sets every bit good as the organization’s civilization. Employees in the organisations are ever helpful. They are really easy to speak to.
Everybody worked together and helped each other out. I talked to my director about our organisational civilization and she said that we are helpful. energetic and team-orientated. It was hard to pull personality traits merely from the sketch. so I looked at the format of the sketch to find if the campaigner was detail-oriented or non. If the format of the sketch was disorganized. there was a greater opportunity that the campaigner was non careful. as opposed to one with an organized sketch. If a possible employee was careless when redacting their sketch. I would reason that they would non seek their best at work.
If the campaigner passed the sketch stage it meant a opportunity for a phone interview. This was the stage where we could acquire a general sense of the candidate’s personality. I talked to my director before carry oning phone interviews to discourse traits I should look for. For illustration. I would look for people who are energetic and outgoing ; and people who were patient and easy to speak to. Their tones on the phone and linguistic communication they used would be a large portion of the finding procedure. We were looking for campaigners who had positive tones and good communicating accomplishments.
Even though there was no list of personality traits to look for. I tried to analyse the occupation description. I discussed the occupations with my coworkers and drew a list of personality traits in my head when I phone interviewed campaigners. When they responded to our inquiries. we were looking for people who answer calmly and respectfully. Other than personality traits. OCB was another of import factor I paid attending to when I conducted the phone interview. OCB is the “performance that supports the societal and psychological environment in which undertaking public presentation takes places” ( Organ. 1997 ) .
Research consequences showed OCB has important relationships with of import organisational results such as productiveness. efficiency. and turnover ( Podsakoff. Whiting. Podsakoff. & A ; Blume. 2009 ) . With minimal makings. I wanted to choose campaigners who showed OCBs in their phone interview. Podsakoff. Whiting. Podsakoff. & A ; Mishra ( 2010 ) besides talked about the effects of OCBs on choice determination in employment interviews. The article studies on an experiment examning the effects of occupation candidates’ leaning to exhibit OCBs on choice determinations made in the context of a occupation interview.
The consequence showed that campaigners who exhibited higher degrees of OCBs were by and large rated as more competent. received higher overall ratings. and received higher salary recommendations than campaigners who exhibited lower degrees of OCBs. When I asked occupation campaigners inquiries. I was looking for people who showed higher degrees of assisting. voice. and trueness behaviours in their replies. I believe employees who love to assist others. who would show their feelings to better instead than knock. and who showed trueness to their employers would work good in our organisation.
I talked to my director about these factors and she agreed with me. For illustration. for the receptionist place. when I asked the campaigner about their past on the job experience. I would wish to hear illustrations of them voluntarily assisting their colleagues. or work outing struggles between colleagues. Besides. I would desire to hear them speak about what did they achieved at the past occupation. like what did they make to better the company or themselves. Another thing I would inquire them is why were they looking for a new occupation?
Candidates’ responses and attitudes toward their old employer would give me an thought of their trueness if they were work for our organisation. If these personality traits and OCBs showed during the phone interview. I would ask for campaigners to come in for an in the flesh interview. The ground for carry oning a walk-in interview after a phone interview was because by run intoing with the person. it helped us to cognize the single better. Our organisation required employees to hold an in-house observation to give them a opportunity to acquire in touch with patients and observe their reactions.
I was non able to take part in the in-house observations ; nevertheless. I tried my best to choose possible campaigners from the first two unit of ammunitions of interviews. Choice Decisions Dalessio and Imada ( 1984 ) talked about relationships between interview choice determinations and perceptual experiences of applicant similarity. The survey had shown that interviewers’ concluding determinations were related to: [ a ] the grade of similarity between the interviewers’ perceptual experience of the ideal employee and the applier. and [ B ] the grade of similarity between the interviewers’ self-perception and the applier.
This was a utile tip when I interviewed. I sat in several interviews before personally carry oning one. I observed the communicating between appliers and my Human Resources Manager. Since all these campaigners passed the minimal making. my director looked for person who best fit the organisation. “Fit” is the word we use in our choice procedure. Many appliers had the minimal makings for the occupation ; nevertheless. we wanted person who fit in the organisation. Garcia. Posthuma. & A ; Colella ( 2008 ) talked about how interviewers construct fit perceptual experiences about appliers.
Their consequences showed that public presentation outlook had a direct consequence on fit perceptual experiences. Unanimously with the survey. our director wanted to choose people who she thought would execute good in the organisation. She had an thought of what an ideal applier would look like in her head. For illustration. when we hired nurses. my director looked to see if the applier was careful. sensitive. lovingness and good at teamwork. If the applier used to work in squads and got along with his or her squad members. she would be able to find if this applicant fit our organisation. This individual should hold high Agreeableness.
If we were engaging for a receptionist. we would desire to look for campaigners who love to assist others. From these observations. I learned to analyze the interview inquiries and pay attending to personality traits and OCBs that we were looking for in an ideal employee. Each clip. I would read these different interview inquiries for different places and practise the inquiries in my head. Besides. I identified personality traits and OCBs that were related to the place. Combined with the PPRF I mentioned earlier. I discussed with my director about our outlooks for an ideal campaigner before the interview.
What were the indispensable accomplishments and personalities that fit in the organisation? After I identified those facets. I would get down the interview procedure. The more the person matched our demands. the more likely this person would be hired. Each place requires different personality traits ; unluckily. I am non able to name them out specifically due to the confidentiality policy of the organisation. Troubles Encountered Inescapably. we chose some overqualified campaigners to prosecute to the following measure. which are the background cheque and drug-screen trial.
We chose these campaigners because they would be speedy surveies and aid others develop. However. our compensation was non the most attractive in the industry. We lost several over-qualified campaigners right before orientation. Some left due to compensation restrictions ; some left due to miss of possible chances. We lost both clip and money due to the unexpected losingss. I discussed these issues with my director. She told me that they lost more than 70 % of over-qualified persons among all over-qualified persons during the recruiting procedure in the yesteryear.
Even though the turnover is high. they have better possible compared to persons who have minimum accomplishments merely. Her ways to avoid the state of affairs was to non interview over-qualified persons if they required much higher compensation than what we could offer. I disagreed with her sentiment. Compensation decidedly affairs to jobseekers. nevertheless. it is non the lone thing that affairs. I believed more factors should be considered before we decided if an interview should be conducted. such as possible growing. preparation and development. every bit good as a benefit bundle.
Harmonizing to Wells ( 2004 ) . there are pros and cons of engaging overqualified campaigners. The possible advantages include they might be able to pick up tomorrow’s leaders today at below-market monetary values. If they were hired. they could assist employees run into their ends sooner and potentially lend a batch more to the company. However. there were disadvantages every bit good. Overqualified campaigners were frequently excessively expensive. If we didn’t give them a better compensation bundle. state of affairss similar in our organisations would be probably to go on once more. Besides. Wells mentioned that they were likely to intimidate others.
Hiring a individual who is far more experient than his or her equals or immediate supervisor could make inverted describing relationships and authorization tensenesss. Careful appraisal was required when meaning to engage overqualified campaigners. From the article. I learned that I should make up one’s mind how to specify over-qualification. I brought up the subject at one of our intern meetings. We agreed that being at the incorrect degree and salary outlook was one of the most of import factors. It looked sort of like Maslow’s hierarchy of demands ( Maslow. 1943 ) .
He used the footings Physiological. Safety. Belongingness and Love. Esteem. Self-Actualization and Self-Transcendence need to depict the form that human motives by and large move through. When primary demands were satisfied. people seek for higher degree demands. I think over-qualified employees do the same. Compensation is a primary demand for occupation searchers. However. it is non the lone factor that affairs. If we provide just sum of compensation. they look for other factors such as personal growing. However. if the compensation degree is much lower than the norm. they seek for other companies.
Our organisation does non hold to hold the most attractive compensation. nevertheless. it should be the norm in the industry. We provided minimal wage at the phone interview. Besides. there was a wage outlook on the occupation application. Comparing our minimal wage and candidates’ outlooks. we would be able to pull a image of the possibility of follow through the hiring procedure with the over qualified campaigners. For illustration. we would give appliers a realistic prevue of what the occupation would be. During the phone screen procedure. I told them the wage for the place and paid attending to their response.
If the campaigner hesitated. they most probably would non go on the procedure. We would non follow up with this campaigner. The following measure was to inquire if we could make something to place the occupation chance to better take advantage of the applicant’s experience. For case. if the applicant’s past experience was specialized in kid attention. we would reassign the applier to the child care installations within the organisation. Or. if the applier evidently had more accomplishments and experience. we would offer a higher-level place alternatively of an entry-level place.
Besides. we arranged in-house observations for appliers to give them a prevue of certain duties of the occupation and detect their reaction in the existent work environment. Last. we assessed what calling phase the individual was in. We would wish to cognize if they had ambitious ends and wanted fast growing. As a consequence. we looked at three forecasters of candidate’s success on the occupation: the ability to make the work. the ability to work good with others and motive. Motivation factors include. career growing like publicity chances and forces growing. such as instruction reimbursement.
Following these assessment stairss. we successfully decreased the bead off rate for overqualified campaigners. During my internship period. we made attempts to engage seven over-qualified campaigners. half of them went through the whole procedure. which is much better than earlier. Job Description Development Beyond my outlooks. I had a opportunity to develop several occupation descriptions during my internship due to organisation transmutation and enlargement. Brannick and Levine ( 2002 ) mentioned that the construction of the occupation description should include identifiers. a drumhead subdivision. responsibilities and undertakings. and other information.
They suggest utilizing a KSA mold attack and critical incident technique to construction the occupation description. Due to the limited clip I was given. I was non able to analyse these KSAs and critical incidents. However. I followed their format. which made the occupation description easier to read. Since the organisation had their ain format for occupation descriptions. which didn’t include a drumhead subdivision. I discussed with my director the benefit of adding a drumhead subdivision for each place and edited all of our occupation descriptions.
The drumhead subdivision gave appliers and mployees a clear thought of what their duties were and linked with undertakings and skill sets required. I believe the drumhead gave employees a better thought of what their day-to-day maps looked like. During my internship. I developed occupation description for public-service corporation director. staff development specializer. and executive helper. Besides. my coworkers and I revised all of our occupation descriptions in the database by adding a drumhead subdivision. After the format was decided. I planned to get down to outline the occupation description. Part of the occupation description was minimal makings.
Levine. Maye. Ulm. and Gordon ( 1997 ) provided a bit-by-bit history of the methodological analysis and described the agencies by which validated minimal makings ( MQ ) were obtained. The writers indicated that MQs were created for instruction. experience. and closely related personalities needed to execute a occupation satisfactorily. In our organisation. a closely related personality for nurse would be Agreeableness. We looked for people who would follow the policy and work with others. MQs are frequently used as testing devices in forces choice. Our organisation used MQs to test out appliers every bit good.
Levine. et Al ( 1997 ) mentioned that in order to find minimal makings. a occupation analysis needed to be conducted. Its forms or constituents were both behavioural and cognitive in nature. Tasks. the behavioural facets and KSAs. and the cognitive facets were determined. Scales were developed to measure undertakings and KSAs for their impact and relevancy in set uping MQs. The writers indicated that this occupation analysis established a footing for the development of MQs. and defined spheres against which to measure the MQs for content cogency.
Preliminary research and observation by human resources specializers. including reappraisal of the lexicon of occupational rubrics. besides helped to take to the readying of bill of exchange lists of undertakings and KSAs. Interviews with current employees should be conducted to reexamine relevant undertakings and duties required at their occupation. The writers besides suggested a meeting with SMEs to find the concluding undertaking and KSA list. Using the list. people should be able to fix a set of MQ profiles. Harmonizing to the survey. this methodological analysis proved to hold high inter- rater dependability.