What are the current trends in human services delivery today? The delivery of human services today is that the client and helper work together. The helper focuses on assisting the client to meet their needs. The helper plays a huge role in assisting the client with in a variety of responsibilities. Today, human service workers assist the whole person. Clients are empowered to take responsibility for them. Helpers can assist with clients social, psychological, and economic problems.
Human service must ask questions to find out what the problem are in a person’s life not all clients want to receive the assistance that available to them. Where I work at Village Atlanta Transitional Housing Program women have moved into the facility asking for assistance and when they are given referrals they don’t follow-up on them and when their 18 months have expired they are asking for additional time to find housing. When they have not use their time to focus on the problem.
We have a social worker, counselor, and resident assistants on staffs who have counseled these ladies with problem-solving skills. What types of problems lead people to human services? The problem is described as a situation, event, or event that is troublesome for the client. The client can view his or her situation as a problem as to how they see it. There are many factors that lead clients to human services, such as a loss of a job, a house fire, an individual relocating to a new city or country. Clients can recognize the existence of a problem and never seek assistance from human services.
When I and my three children moved to Atlanta in 1998 I had no idea as to what problems that I would have to face. I had money in the bank and a car, but when my money ran low I found myself homeless and needed to seek shelter. I called United Way 211 for assistance I was referred to a shelter on Moreland Ave. The helpers there made referrals for me; I was able to stay at the shelter for 90 days. During that time I found a job and was able to secure housing for myself and three children. What is the nature of the helping process?
What communication skills facilitate the process? The helping process occurs in both formal and informal settings. The formal settings are usually in offices, institutions, agencies and other settings. The helping process takes place within the context of a relationship between the helper and the client. The helper and client bring different aspects to the relationship. The client comes to the relationship with needs, problems, and expectations about what will happen. The helping comes with knowledge, training skills to assist with the client’s problem.
There are five stages in the helping process: Preparation: This is where the helper prepares the client to arrive and the helper makes sure that he or she has the physical setting right for the client so there are no distractions. The Client Arrives: The climate of respect and acceptance is established when the client arrives. The helper is to always make the client feel comfortable so that they will open up to the helper. Exploring the Problem: At this stage the helper and client explore the problem. The client will discuss the problem from their perspective of how they see it.
Intervention Strategies: This stage of the process is where the helper and client set goals for the client to accomplish. The client addresses their problems, and the client discusses their desires and aspirations and the clients resources. The helper will use their expertise and connection to help the client as much as possible. Termination: At this stage the helper and client end their working relationship. This is when the helper has finished their part in helping the client to hopefully making the client successful in solving the client’s problems.
The helper has to have many communication skills when dealing with clients. The helper needs schooling in dealing with clients. The helper should be able to communicate verbally and read nonverbal skills. Listening and responding skills help build relationship with clients. Since working with homeless clients I have learned to have interpersonal skills and listening skills. My communications skills have allowed me relate to client in a more positive manner. You have to have an open mind and heart to deal with the clients. You have to not think they all are out to scheme the system.