Implementation Of IT Applications In Insurance Sector Commerce Essay

Todaies conditions for making concern are altering quickly. There are some facets that are of great importance for the new state of affairs that companies are facing.First of all the life style of people are altering and accordingly the forms of ingestion. Nowadays more adult females are working, the figure of aged people is increasing and frequently atomic households are broken up, which implies more individual places. The alterations in society has besides led to that the demands of the clients are progressively sophisticated. This is confirmed by Stone ( 2000 ) who states that clients desire to be served in a personal mode with direct communicating.

Each client would frequently like alone solutions where their single demands are taken into history. Another alteration is due to the rapid development of engineering. New engineerings for administering and roll uping information have affected both companies and clients. Customers are continuously informed through different communicating Medias.

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Sometimes they are submerging in excessively much information from different companies but in the whole the client cognition is increased well. As the cognition increases the clients discover new options, therefore the client fidelity is decreased. With new communicating medias companies can alter their manner of selling every bit good as the possibility of garnering client informations is improved.

Finally, the competition on the market is increasing domestically every bit good as globally. In order to make success, companies must happen new long-run competitory advantages The solutions must be tailored after the clients ‘ specific demands and wants, with the intent to increase the clients ‘ experient value of the merchandise or service. All these alterations imply that there is an increasing demand for new ways of thought within the area.This diverse and unsure environment has forced companies to reconstitute themselves in order to increase their opportunities to last and turn.

Developments in computing machine engineering that have given insurance suppliers the ability to rapidly entree and procedure information have allowed them to custom-design policies to suit the demands of single clients. But the increasing complexness of policies has besides made some facets of purchasing and selling insurance more hard.

Though the Internet offers enormous entree to information about monetary values, it has done small to simplify the procedure of comparing the offerings of different insurance policies and services. Therefore, consumers have progressively come to see insurance as a trade good, differing merely in monetary value from supplier to provider. This attitude may take people to purchase insurance that does non give them the sort of coverage they need.


The fact that our universe is quickly altering and the competition for each client is intense is one thing that is for certain. Competing with merely minor advantages that are easy copied by the rivals is thwarting companies. Having a good relationship with the clients is an chance to lift above minor advantages by developing existent relationships with the clients. Harmonizing to Bose companies that are most successful at presenting what each client wants are the most likely to be the leaders of tomorrow

It is evident that there is a demand for IT to back up the realisation of the companies ‘ success. Sellers and directors must be cognizant of that doing inappropriate determination about the technological dimension may impact their ability to vie in the market. Achieving client satisfaction is the primary end for most service houses today. Increasing client satisfaction and client keeping leads to better net incomes, positive word-of-mouth, and lower selling outgos.Typically, service houses monitor client satisfaction on an on-going footing. For service directors the importance of finding the relationship between the drivers of client satisfaction and the linkages, if any, between these drivers, client satisfaction and future purposes is once more related to bettering the effectivity of determination devising.

When directors understand how clients evaluate their services and theconsequences of these ratings on satisfactions and future purposes, they can break allocate resources to increase trueness to the house.

Based on the treatment above, the research job will be:

“ The consequence of IT applications in cost decrease and client satisfaction in Insurance sector all over the universe ”


2.1 Insurance

2.1.1 Reasons for Insurance

In life, losingss are sometimes ineluctable. Peoples may go sick and lose income or nest eggs to pay off medical measures. Persons or their relations may decease of unwellness or accidents. People ‘s places or other belongings may endure harm or larceny. Peoples besides may by chance do hurt to others or harm to the belongings of others. No 1 knows in progress when a loss will happen or how serious that loss will be. The uncertainness environing possible losingss is known as hazard. Insurance offers a manner for people to replace hazard with known costs-the costs of purchasing and keeping insurance policies.

Insurance pools ( combines ) hazards shared by many people, thereby cut downing the hazards faced by a group. Peoples pay to purchase insurance coverage ( protection from hazard ) . In exchange, all policyholders ( people who own insurance policies ) receive a promise that the group of policyholders-as represented by the insurance organization-will wage when any policyholder experiences a covered loss.

The decrease in hazard brought by insurance relies on a mathematical construct called the jurisprudence of big Numberss. That jurisprudence states that the ability to foretell losingss improves with larger groups. Using computations based on statistics, experts known as statisticians can accurately foretell the losingss of a big population, even without cognizing when or how any one person will see loss. ( Nielson, Norma L. , 2001 ) .

Insurance companies distinguish between two types of hazard: bad hazard and pure hazard.

Bad hazard offers both the potency for addition and the possible for loss. Peoples who invest in the stock of companies, for illustration, take bad hazard. An addition in stock monetary values produces a addition, while a diminution in stock monetary values produces a loss. Pure hazard, by contrast, creates the possible merely for loss. Although pure hazards do non needfully ensue in losingss, they ne’er result in additions.

Historically, insurance dealt merely with pure hazards, and most people still purchase

insurance to cover pure hazards.

Insurance Business Today

With largest figure of life insurance policies in force in the universe, Insurance happens to be a mega chance in India. It ‘s a concern turning at the rate of 15-20 per cent yearly and soon is of the order of Rs 450 billion. Together with banking services, it adds about 7 per cent to the state ‘s GDP. Gross premium aggregation is about 2 per cent of GDP and financess available with LIC for investings are 8 per cent of GDP.

Yet, about 80 per cent of Indian population is without life insurance screen while wellness insurance and non-life insurance continues to be below international criterions. And this portion of the population is besides capable to weak societal security and pension systems with barely any old age income security. This itself is an index that growing potency for the insurance sector is huge.

A well-developed and evolved insurance sector is needed for economic development as it provides long term financess for substructure development and at the same clip strengthens the hazard taking ability. It is estimated that over the following 10 old ages India would necessitate investings of the order of one trillion US dollar. The Insurance sector, to some extent, can enable investings in substructure development to prolong economic growing of the state.

Insurance is a federal topic in India. There are two statute laws that govern the sector- The Insurance Act- 1938 and the IRDA Act- 1999. The insurance sector in India has come a full circle from being an unfastened competitory market to nationalization and back to a liberalised market once more. Tracing the developments in the Indian insurance sector reveals the 360 degree bend witnessed over a period of about two centuries.

Insurance Policies and Coverage

An insurance policy covers the insured party ( known besides as the insured or the policyholder ) for a specified period of clip, called a term. When taking an insurance policy, a individual must make up one’s mind what type of coverage to purchase. This means make up one’s minding at what dollar sum of loss the coverage will get down ( known as the deductible ) and at what sum coverage ends ( known as the policy bound ) . Both influence the cost of a policy, which is expressed as the monetary value of a regular, perennial payment ( known as the premium ) .

Different types of insurance policies provide different sums of coverage. They besides provide coverage in different ways. Some policies, such as life insurance, find an sum of coverage in progress. An insurance company pays the full sum of such a policy, called its face value, whenever a covered loss occurs. Most other types of insurance policies determine how much to pay harmonizing to what sorts of losingss policyholders experience. Such policies specify a maximal sum they will pay. For illustration, a policy covering a place against fire for $ 100,000 would pay for amendss up to $ 100,000, but no more.

Policy Term

Policy footings normally range from six months to many old ages. At the terminal of that term, the marketer and purchaser may hold to regenerate the contract if they wish. Merely lasting life insurance does non stipulate a finite term. These policies, besides called ordinary life insurance or whole life insurance, commit the insurance company to supply coverage for the life-time of the individual insured


Insurance policies by and large include an initial sum of disbursal that an insured individual must pay when a loss occurs. This disbursal is known as the policy ‘s deductible. The deductible is the sum of loss a policyholder agrees to pay without protection from an insurance company.


An insurance company sets a policy ‘s premium by multiplying a rate for each unit of insurance coverage by the entire sum of coverage being purchased. Assume, for illustration, that term life insurance for 35-year-old work forces has a rate of $ 1.10 for $ 1000 of coverage for one twelvemonth. Based on this rate, a 35-year-old male parent who wants $ 500,000 of coverage to protect his household in the instance of his decease will pay a premium of $ 1.10

times 500, or $ 550 for one twelvemonth of coverage. Most people pay insurance premiums

one time or twice a twelvemonth. Other people choose to do automatic monthly payments to

their insurance company from a bank history.

Claims, Benefits and Dividends

Insured persons who have suffered losingss and want to have payments must advise their insurance company through a procedure called a claim. Insurance contracts ever contain a status that the insured must supply a cogent evidence of loss in order to be paid.

Buying Insurance

Peoples face many picks when purchasing insurance policies. They normally choose an insurance supplier based on several standards. Some of the most of import of these include: ( 1 ) the fiscal stableness of the insurance company, ( 2 ) the monetary value of policies, and ( 3 ) inside informations of coverage and service. Merely a financially sound company can carry through its promise to pay in all fortunes. Companies with proved records of stableness can supply insurance security. Choice of a supplier based entirely on monetary value, on the other manus, may ensue in hapless service and coverage, even if the supplier advertises comprehensive coverage and high quality service.

Policy monetary values vary significantly among companies, but competition normally forces most companies ‘ monetary values into a narrow scope. The greater cost of some policies may pay off in the long tally through better protection. Thus, a elaborate scrutiny of coverage in policies provided by different, well-regarded companies can assist consumers make the best pick based on the hazards they face, their demands, and their fundss.

Peoples seeking to purchase insurance frequently use the services of an insurance agent or agent to help in their purchase. Precisely what services these mediators provide, and what they can bear down, vary slightly from state to state. But insurance agents and agents typically help people choose among the 100s of policies available and among the 100s of companies that provide insurance

Types of Insurance

Most insurance falls into four chief classs, harmonizing to what it covers: ( 1 ) belongings and casualty, ( 2 ) life, ( 3 ) wellness and disablement, and ( 4 ) old-age and unemployment. Insurance companies normally refer to insurance purchased by persons as personal lines coverage and to insurance purchased by concerns as commercial coverage.

Comparative survey

2.3.1 Introduction

In sector comparing, insurance and pension support is among the top ICT and e-business-using sectors.Enterprises stand foring 74 % of the insurance employees province that e-business is of important or some importance for them. This is the largest portion of all sectors. This determination is partially due to the fact that employment in the insurance sector is concentrated in big endeavors with high ICT investing power. One besides has to bear in head that although the quantitative figures are high, the quality of the applications does non needfully necessitate to be high as good. Computers ( 97 % ) , Internet entree ( 99 % ) , e-mail usage ( 93 % ) , and World-Wide Web ( WWW ) usage ( 94 % ) are prevailing in about all insurance companies ; Local Area Networks ( LAN ) ( 87 % ) ,

intranets ( 79 % ) and Wide Area Networks ( WAN ) ( 64 % ) are often used. Extranets ( 41 % ) are found in a big minority of companies. Within the following 12 months, endeavors report that the engineerings most intended to be introduced are extranets ( 15 % ) and intranets ( 9 % ) . The focal point on extranets may demo that many insurance companies expand their links to external agents and field forces.

In e-commercepractice, the insurance sector is above norm in sector comparing. 93 % of the

endeavors have a web site and 2 % program to present one within one twelvemonth. Almost all of those that have a website present their merchandises and services on the site ( 95 % ) . Selling online is rather widespread with 46 % of endeavors making so already. Online procurance is similarly common: 46 % of insurance endeavors prosecute this pattern.

Specific e-business solutions are used merely by a minority of insurance and pension support endeavors. 39 % make usage of Application Service Providers ( ASPs ) which is the individual highest portion in sector comparing, and 31 % of a Customer Relationship Management ( CRM ) solution, which is the 4th largest value of all sectors. CRM is the application most frequently planned to be introduced, by 12 % of the endeavors. Knowledge direction solutions ( 12 % ) , Enterprise Resource Planning ( ERP ) ( 12 % ) and Supply Chain Management ( SCM ) ( 5 % ) are non so common. The comparatively low degree of ERP in sector comparing may be due to the fact that the public-service corporation

of such systems is larger in fabrication sectors.

Below 4 big Insurance companies in the universe are introduced:

Allianz ( Germany )

In January 1890, Carl Thieme and Wilhelm Finck founded the primary insurance company Allianz, with personal accident, fire and conveyance insurance as its nucleus lines of concern. Today Allianz is the largest insurance company in Germany, the market leader in Europe and one of the taking insurance companies in the universe.

Allianz has a prima place in all of the chief concern countries. Allianz has, for illustration, a market portion of 18 per centum in Germany for belongings and casualty insurance. In the international industry insurance concern, its patronage includes about half of all Fortune 500 companies. Allianz is besides the largest foreign insurance company in the emerging markets of Central and Eastern Europe. In the life and wellness insurance concern, Allianz is the market leader in many Western European

states. Furthermore, Allianz has strengthened its place well in Asia and the United States in recent old ages. The nucleus intent of its concern is the fiscal security of their clients. In the belongings and casualty insurance sector, Allianz has developed a comprehensive scope of merchandises. It spans from auto, casualty, personal liability, family and travel insurance for private clients to insurance bundles optimized for concern clients. In the country of proviso, Allianz has consolidated its life and wellness insurance activities. As wellness programs and company pensions grow in importance to all its client groups, Allianz has responded by spread outing its services in these countries.

AXA ( France )

AXA originated from several Gallic regional common insurance companies, known jointly as “ lupus erythematosuss Mutuelles Unies ” .

In 1982, les Mutuelles Unies took control of Groupe Drouot and following this dealing the new Group began runing under the name of AXA.

In 1986, AXA acquired Groupe Presence.

In 1988, AXA transferred its insurance concerns to Compagnie du Midi and operated under the name of AXA Midi, which later reverted back to the AXA name. Two old ages subsequently, the Gallic insurance operations were reorganized to run by

distribution channel.

In 1992, AXA took control of Equitable Companies Incorporated following the demutualization of Equitable Life.

In 1995, AXA acquired a bulk ownership involvement in National Mutual Retentions

following its demutualization. National Mutual Holdings changed its name to AXA Asia Pacific Holdings Ltd.

In 1997, AXA merged with Compagnie UAP. This dealing enabled AXA to significantly increase its size and reenforce its strategic places, particularly in Europe.

In 1998, AXA purchased the minority involvements of AXA Royale Belge and, in 1999, acquired Guardian Royal Exchange in Great Britain through its subordinate Sun Life & A ; Provincial Holdings ( “ SLPH ” ) . The Guardian Royal Exchange acquisition allowed AXA to further set up its places in both the United Kingdom and Germany.

In 1999, Equitable Companies Incorporated changed its name to AXA Financial, Inc. ( “ AXA Financial ” ) .

In 2000, AXA acquired a bulk ownership involvement in “ Nippon DantaiLife Insurance Company ” , ensuing in a new company called “ AXA Nichidan ” ( which became in 2001 “ AXA Life Insurance Co. ” ) . In add-on, in July 2000, AXA increased its involvement in SLPH from 56.3 % to 100 % . In August 2000, AXA sold its involvement in Donaldson Lufkin & A ; Jenrette to Credit Suisse Group, which was completed in November 2000. In October 2000, Alliance Capital, a subordinate of AXA Financial, acquired the U.S. plus direction company Sanford C.Bernstein. In December 2000, AXA acquired the staying minority involvements in AXA Financial, which is

now a 100 % owned subordinate of AXA.

In 2001 and 2002, AXA acquired two fiscal consultative webs in Australia, Sterling Grace and Ipac Securities, every bit good as a banking platform in France, Banque Directe. AXA besides continued to streamline its portfolio of concerns, selling its wellness concern in Australia and insurance operations in Austria and Hungary, and reorganising its reinsurance concern. In 2002, the Group sold its bank reinsurance Business in Chile.

In 2003, AXA sold all its activities in Argentina and Brazil. In September 2003, the Group announced the acquisition of the American group Mony. This operation was subjected to the blessing of the stockholders of Mony and to the obtaining of assorted lawful mandates.

In 2004, AXA purchased the American group Mony ; this operation allowed AXA to reenforce for a entire sum of about 25 % the capacity of distribution of AXA Life activities in the United States. In add-on, AXA sold its insurance activities in Uruguay ( AXA Seguros Uruguay ) therefore finalising its detachment from South America ; it besides disposed of its broking activities ( Unirobe ) and its activity of wellness insurance in the Netherlands, and eventually its activity of loan on existent belongings in Germany ( AXA Bausparkasse AG ) . Implementing sound corporate administration rules has been a precedence at AXA for many old ages. Because its stock is publically traded on the New York Stock Exchange, AXA is capable to the Sarbanes-Oxley Act, which was adopted in the

United States in 2002. Consequently, AXA has made assorted accommodations necessary to convey the Company into conformity with the Act. AXA has besides reviewed its regulations of corporate administration in visible radiation of the recommendations contained in the Bouton Report and the relevant subdivisions of the Gallic Financial Security Act ( Loi de Securite Financiere ) of August 1, 2003.

“ AXA has chosen a demanding concern. If we do it right, so we enable our clients to be life confident because they feel reassured, protected and supported as they undertake of import undertakings at assorted phases in their lives. Our vision of the concern is what guides our day-to-day work. It reflects the societal and human facets of Financial Protection, whose value to people has ne’er been greater. ” ( Henri de Castries – Chairman of the AXA Management Board ) .

In 2004, the AXA Group had 112,118 employees, of which 89,927 salaried staff ( 52 % adult females and 48 % work forces ) with an norm of 40 and an mean length of service of 12.5 old ages, plus 22,191 sole gross revenues associates.

Alico ( U.S )

American Life Insurance Company ( ALICO ) , originally named Asia Life Insurance Company, was formed in 1921 and originally based in Shanghai, China, by Mr. C. V. Starr, the laminitis of what would subsequently go American International Group, Inc. ( AIG ) . Within 10 old ages, Starr had opened offices across China, Hong Kong and elsewhere throughout Southeast Asia. At the eruption of World War II, insurance operations in the part were brought to a arrest, but even as belligerencies wound down, the company turned its sights towards Europe, the Middle East, Africa,

the Americas, and the Caribbean, offering life and accident and wellness insurance to the local subjects. In 1951, Asia Life changed its name to American Life Insurance Company ( ALICO ) .

Today, ALICO conducts concern in over 50 states and districts around the universe, runing entirely outside the United States. In recent old ages, ALICO has expanded its presence in Central Europe, by restoring new life insurance operations in Romania and Bulgaria. This augments ALICO ‘s presence in the part which includes life insurance operations antecedently established in Poland, Hungary, and the Czech and Slovak Republics. ALICO has besides been active in Latin America, where the company established operations in Argentina, Brazil, Peru and Uruguay during the 1990s. The Middle East Region has been another country of growing for the

company, with new operations established in Pakistan and Egypt in recent old ages. International variegation is a chief beginning of ALICO ‘s fiscal and concern strength. It is the foundation of a scheme designed to develop a extremely diversified gross and net incomes base. In many of the states where ALICO operates, it leads the market. ALICO has cultivated the ability to react rapidly to altering client demands and market place conditions. ALICO is chiefly staffed with local forces who pursue a scheme of custom-making merchandises and distribution channels to the specific demands of their state. This long-standing attack is

the foundation of their leading, leting ALICO to understand local market demands and conditions. Local consciousness typifies ALICO ‘s 80-year history and continues to this twenty-four hours.

ALICO ‘s cardinal concern doctrine of decentalisation depends upon staffing its operations with persons who embrace its entrepreneurial spirit, who are comfy with decision-making and accept personal answerability. ALICO ‘s worldwide success is based upon its proved ability to enroll, hire, train, and support those persons who portion these features.

Meji Yasuda Life Insurance Co. ( Japan )

Meiji Yasuda Life Insurance Company ( Meiji Yasuda Life ) was inaugurated on January 1, 2004, in an historic amalgamation between two of Japan ‘s major life insurance companies, Meiji Life Insurance Company and The Yasuda Mutual Life Insurance Company. These two companies, both established in the 1880s and holding over 120 old ages of history and tradition to continue, integrated their “ pioneering liquors ” to organize a rejuvenated and advanced life insurance company. Today, Meiji Yasuda Life ‘s

49,412 employees including gross revenues forces serve its clients through a worldwide web that encompasses its central office in Tokyo, 100 regional offices, 25 group selling offices and 1,588 bureau offices in Japan. Overseas offices include subordinates and affiliates in 8 metropoliss around the universe. At the terminal of financial 2003, Meiji Yasuda Life had A?288 trillion ( US $ 2,731 billion ) worth of life insurance in force and entire assets of A?2 5,329 billion ( US $ 239 billion ) .


RESEARCH Procedure: –


In the first chapter the research job was defined as follows:

“ The consequence of IT applications in cost decrease and client satisfaction in Insurance sector all over the universe ”

To be able to happen out these impacts there are two Hypothesiss considered:

Hypothesis 1 ) IT application in Insurance Company will increase client satisfaction.

Hypothesis 2 ) IT application in Insurance Company will diminish company ‘s costs.


Type of Research: –

This research is an Exploratory Research which clarifies and defines the nature of the job, where the intent is to supply penetrations and apprehension.

This research is partially Descriptive which describes Insurance and Information Technology. In order to execute descriptive research the research worker must hold anterior cognition about the job state of affairs and the information needed to clearly defined.

Research Approach: –

This research has been done on deductive attack that implies decision derived from a known precise or something known to be true.

When roll uping information, either qualitative informations or quantitative informations can be collected. Qualitative and Quantitative informations will be gathered for this research.


Here the sample design procedure, the mark population will be identified, every bit good as the sampling frame, trying technique, and the size of the sample.

Identifying the population

Initially, the mark population has to be identified. The mark population is the specific group relevant to the research undertaking, the group that possess the information relevant to the research.

The mark population for this survey is insured ( clients who buys insurance ) and IT directors of the insurance companies.

Sampling Technique

In this survey, the non-probability sampling technique has been used. The Information technology Managers at Insurance Companies will be asked to supply necessary information sing IT application in the company.

Therefore, the choice of survey objects is based on the judgement of experient persons, which is in conformity with the sampling technique called judgement trying. More over the chance sampling was used to replying questionnaires by the insured.Questionnaires were distributed among insured mentioning to the company to purchase different insurance merchandises in different underwriting subdivisions and some questionnaires were distributed among insured who were supposed to have loss from the different claims subdivisions in the company.

Determining the sample size

It ‘s hard to find the size of the sample, and in order to do the right determination different factors must be considered. The nature of the research is such a factor. For explorative research, utilizing a qualitative attack, the sample design is normally little. Restrictions of money and clip besides act upon the choice of sample size.

For this survey 100-120 insurance clients in two subdivisions ( Underwriting and Claims ) will be indiscriminately selected.

And IT directors of the companies will besides be interviewed.

3.4 Data Collection

Categorization of Data & A ; Data Collection Method: –

In this survey both primary and secondary information has been used. The secondary informations about Insurance and Information engineering was collected from external beginnings, such as web sites. Further more, cognition was besides obtained from internal beginnings in signifier of unwritten information from the IT directors at assorted Insurance Companies. In order to acquire basic cognition about the survey objects, external information was collected from the cyberspace.

The primary information was collected through interviews with people holding good cognition about the survey objects every bit good as people being familiar with insurance and information engineering.

The information beginnings used in this survey will be certification and interviews. Documentation will prissily be used to garner secondary informations, while the interviews will be used to garner primary informations. The interviews conducted can be considered to be of opened-ended nature. Since the

interviews will be performed in a colloquial mode and the respondent could reply in his ain words.

Several interview attacks which will be used are

aˆ?Personal interviews

aˆ?Telephone interviews


The process of informations assemblage by the Questionnaires

In order to hold the sentiment of the clients of Insurance Companies sing their satisfaction within the insurance company by IT application two sorts of questionnaires has been prepared incorporating 8 inquiries each. The inquiries included in the Questionnaires are developed maintaining the

research job and research inquiries in head.

The first portion of the questionnaires related to the Underwriting portion and was distributed among Insured who buy the policies from the Insurance Companies.

The 2nd portion of the questionnaires related to the Claimed portion and was distributed among Insured who were claiming their claims.

There is besides a series of inquiries for the IT directors of the insurance company.

Questionnaires and the interview inquiries are given below: –

Part 1: Underwriting Section

Question 1: Name of your Insurance Company


Question 2: Number of old ages connected with this Insurance Company

less than 3 old ages b ) More than 3 old ages

Q3- What is the chief ground for you to purchase insurance from this Company?

a ) Less premium

B ) Personnel good behaviour

degree Celsius ) Quick response

vitamin D ) System mechanization vitamin E ) All of the above

Q4: Do you believe Mechanization of the system will be good for you?

Yes B ) to some extend degree Celsius ) no

Q5- If your reply is “ Yes ” or “ To some extend ” how much do you believe the

Mechanization of the system will increase your satisfaction?

vitamin E ) Very much ( 100 % ) B ) Much ( 75 % ) degree Celsius ) To some extend ( 30 % )

vitamin D ) Not more than 10 %

Q6: What would be the chief portion of you satisfaction from the system?

a ) Quick service due to machine-controlled system

B ) Better service due to machine-controlled system

degree Celsius ) Both of the above

vitamin D ) Personnel good behavior

Q7- Do you believe your physical attending in the company will diminish due to better

and exact information transportation that is based on the mechanisation of the system?

Yes B ) To some extend degree Celsius ) no

Q8: Do you believe that “ on-line ” service will hold a positive consequence on your satisfaction

from the company?

a ) Yes B ) To some extend degree Celsius ) no

Q9: Do you hold?

“ By Mechanizing the Underwriting system you will be more satisfied and will mention to

the same Insurance Company to purchase insurance once more ”

Yes B ) No

Part 2: Claims subdivision

Question 1: Name of your Insurance Company


Question 2: Number of old ages connected with this Insurance Company

less than 3 old ages b ) More than 3 old ages

Q3- Are You rather satisfied with claims payment system of the Company?

a ) Yes B ) To some extend degree Celsius ) No

Q4- If your reply to the old inquiry is “ No ” what is the Main ground?

a ) Personnel behaviour

B ) Late loss payment due to system failure

degree Celsius ) Lack of machine-controlled system

if any other please reference ____________________________________________

Q5- How much do you believe the Mechanization of the system will consequence on your


a ) Very much ( 100 % ) B ) Much ( 75 % ) degree Celsius ) To some extend ( 30 % )

vitamin D ) Not more than 10 %

Q6- What would be the chief portion of you satisfaction from the system?

a ) Quick service due to machine-controlled system

B ) Better service due to machine-controlled system

degree Celsius ) Both of the above

vitamin D ) Personnel good behaviour

vitamin E ) if any other please reference ____________________________________________

Q7- Do you believe your physical attending in the company will diminish due to better

and exact information transportation that is based on the mechanisation of the system?

a ) Yes B ) To some extend degree Celsius ) No

Q8- Do you believe that “ on-line ” service will hold a positive consequence on your satisfaction

from the company?

a ) Yes B ) To some extend degree Celsius ) No

Q9- Do you hold?

“ By Mechanizing the Underwriting system you will be more satisfied and will mention to

the same Insurance Company to purchase insurance once more in future ”

Yes B ) No


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