INFORMATION SYSTEM IN STANDARD CHARTERED: As standard chartered started their business in Pakistan in 2006 so as such there is no Pre-IS era of standard chartered bank in Pakistan. They are using IT since the start of their business in Pakistan. IT creates an evolution in whole world in every business and so in banking system. Now in standard chartered with the help of IS the daily transactions are recorded in branch computers and these branch computers are then connected to the main head office server so in this way they keep their daily process update on daily basis.
As Time is money, and due to IS standard chartered bank make thousands of transactions per day. In fact, IS makes whole process much more quick, simple and reliable. Due to IS employees can easily connect with other branches, customer service get improved, online banking emerged and lot of others benefits. Standard Chartered Online is an innovative Online Banking service that you can tailor to suit your precise banking needs. It gives you convenient, round-the-clock banking services ranging from day-to-day account transfer transactions to real-time valuable financial information.
Now you can manage your finances anytime, anywhere. CH2:Business process model: CH3: Organization computing resources: Software Resources:- Following software’s are used for the functioning of our information system and organization; o Application Software:- Following application software’s are used in our organization and functioning of our information system; ? Microsoft Office ? NOD32 Anti-Virus ? Adobe Reader o System Software:- Following application software’s are used in our organization and functioning of our information system; * Operating System (Windows XP and Linux) for PC’s. Windows 2003 server for mainframes. Hardware Resources:- Following hardware resources are required for the functionality of IS and organization: ? Personal computers ? Canon Document Scanners ? HP Printers ? Networking cards ? Currency counter ? Coin counters ? HP Digital Scanners ? Dell Mainframes Computing Type:- In Standard chartered bank, they are using client/server network because it is accessible and the employees easily share the data and this network is cheaper than others and this is easily maintainable and manageable. All the data save in main server or HUB and employees can easily access it.
This type of computing system provides an easy access and efficient flow of data, which increase the functionality of organization. CH5: Organization transaction processing system: Transaction Processing System: A Transaction Processing System (TPS) is a type of information system. TPSs collect, store, modify, and retrieve the transactions of an organization. A transaction is an event that generates or modifies data that is eventually stored in an information system. From a technical perspective, a Transaction Processing System (or Transaction Processing Monitor) monitors transaction programs, a special kind of programs.
The essence of a transaction program is that it manages data that must be left in a consistent state. TPS in Standard chartered bank: Effective transaction processing system is working in Standard chartered bank that offer enterprise the means to rapidly process transactions to ensure the smooth flow of data and the progression of processes throughout the enterprise. Payroll TPS In Standard Chartered payroll TPS is designed to get information and record of the employ and then to calculate his/her annual earning.
It get information about the employee from the employee’s department and from general ledger and send it to payroll TPS from where it links that information with the previous record and prepare a report which is forwarded to management. Management takes notice the “LN” record of the employee’s efficiency to work and may declare added bonus or other incentive. This report is checked and approved by the branch manager after which check is issued to the employee. And when that check is cashed, the record is updated in the general ledger as well as the master payroll (HUB). [pic] Customer Identification:
In Standard Chartered bank there is their own information management named software “Virses” is working which is connected to NADRA. So if any new client wants to open an account in the bank the system automatically send a request to NADRA to check and verify the customer ID number. Which helps the management to identify whether he/she is using his original ID card or not. [pic] Employees Record : All employees are supposed to login when they enter the bank and logout on leaving, by tracing their thumb impressions on biometric device. This device is connected with the HUB which continuously makes record of their hours spent in the bank.
Moreover, the bank has their own setup named “LN” which makes records of all the transactions made by an employee. This help management to monitor the working efficiency of an employee. [pic] Real time Banking: In many circumstances the primary factor is speed. For example, when a customer withdraws a sum of money from his or her account the transactions are processed and the account balance updated as soon as possible, allowing both the bank and customer to keep track of funds. The new transaction is send to LN. The LN enters the HUB where the specified file is accessed. The updates are made entered there and finally the update is done. pic] Online Complains: Standard Chartered bank allows the customer the option of online complains. The customer submits the online complain which is then processed by Customer Service TPS which is linked by management and after the problem identification it is send to the concerned department. [pic] Advices: As all of the record of the customers are stored in main server (HUB) of Standard Chartered bank, so incase if someone account balance is getting near to zero the system automatically alert the management about that. Then manager take manual action and send him/her the advice (a letter, mail or phone call) to check the account balance. pic] Account Opening This TPS is designed for opening a new account in the bank. Input: Give bio data, NIC no. , income, city name. Process: Information send to the “virses”. Output: new account opened in the bank. [pic] Online Activity Purpose: Transfer funds with the organization. Input: Concerned Branch code, city name, account title, amount & the transaction. Process: The information will send to organization server (HUB). Output: Transfer of fund to the concerned branch. [pic] ATM Card Purpose: Easy with draw of cash. Input: Give bio data, income summary, company name, NIC. Process: NIC no. nd bio data send to “virses” which directly linked to NADRA. If information is correct then it is forward to customer service centre. Output: Issue of credit card. [pic] Car Financing Purpose: Leasing a new car. Input: Account title, down payment amount. Process: The information is send to the HUB and verify the account of customer and make the schedule for leasing for the given period of time. Output: Customer can get a new car. [pic] H6: Management information syatem: Relationship of MIS with TPS: MIS reports and summarizes the organization’s basic operations and these reports come from the basic transition processing systems.
In case of our organization the TPS’s of ATM Cards, Payroll and Customer identification etc. provide the basic information about the organization’s activities. These activities are then summarized in the form of reports for the manager so that they can check whether the firm is working properly or not. If there are some flaws then they take control measures to fix those flaws. Transaction processing system Management Information system MIS FILES Payroll master File Payroll data of employee C. I info master File Customer data Employees Info master file Employee’s data Customer Account master File Customer data Customer
Queries master File Customer complains data Customer Master file Customer account data Transaction processing system Management Information system CustomerMIS FILES master file Advices data Customer Info Master file Customer data Customer Master file Customer data Customer Master file Customer data Managers CH7: Conclusion and future work: CONCLUSION A management information system is a system or process that provides the information necessary to manage an organization effectively. MIS and the information it generates are generally considered essential components of prudent and reasonable business decisions.
This report discuses all the activities that the Management Information System perform in our selected organization “Standard Chartered Bank (Pakistan)”. The reports starts with the background history of the bank such as when it establish in Pakistan, the branches, pre and post era etc. It explains all the TPS how the transactions are made by the bank, using of these TPS from the new events such as account opening, new allowances etc to the routine work including cash and payments record, updating of records, payroll and the processing of the complaints.
These TPS holds all the activities from the manager and employees to the customers. The report discuses the inbound and the outbound logistics and relate all the processes of TPS used in the bank with the MIS, enabling the bank to provide the quality and satisfactory services to their customers. Also includes the inter relations, of all the entities in the database of the bank. ERD diagram represents all these relations. SUGGESTION The bank is using the IS very efficiently and increasing its profitability, but still there are many things that should be improved. With the increase in the technology, the bank should made its IS up-to-date for providing best services to their customers and attracting more customers and increasing its productivity. ? The security of these system should be made. ? Credit cards system should be improved providing the unique facilities to their customers which the other banks has not yet introduce. ———————– Primary Activities Secondary Activities Inbound logistics Services Operations Sales Organization value Chain Computerized Ordering System Technology Development HRM
Workforce Planning System Administration and Management R & D System Outbound logistics General Ledger L Check Issued to Employee Check Passes by Manager Management Reports Payroll Master File (HUB) Payroll TPS General Ledger L Employee Data Input (ID #) Virses Management HUB NADRA (customer identification) Employee Job Login Biometric Device & LN HUB Employee Job Logout New Transactions, Updates LN HUB Updated Customer Queries Customer Service TPS Identify Problem Send to Concerned Dept. Account Alert Customer Service TPS Management HUB Advices Send to Customer
Applicant Identification Virses A/C Dept. Customer Service TPS HUB New A/C Opened Customer Customer Service TPS HUB A/C Dept Fund Trnsfr to Concerned Branch Applicant Identification Virses A/C Dept. Customer Service TPS HUB New A/C Opened ATM Issued Applicant Identification A/C , Finance Dept. Customer Service Managers HUB Issuence Reports MIS Advices TPS Customer account TPS Online activity TPS Car Financing TPS Employee Record TPS Real time banking TPS Customer service TPS ATM Cards TPS Customer Identificatio-n TPS Payroll TPS