Key Elements Of A Quality Management System Commerce Essay

There is a turning public concern about the quality of nutrient and nutrient merchandises, being produced by companies and available for sale in the shelves of 1000000s of stores around the universe today. As a consequence of this, there is the increasing demand for the acceptance by companies, of processs that identify jeopardies and minimise hazard to wellness for consumers of their merchandises, by implementing steps that guarantee nutrient safety and merchandise consistency. Furthermore it is besides every bit of import for companies and organisations to follow and implement quality direction systems which harmonizing to CERCO ( 2000 ) can every bit good confabulate many advantages on companies implementing them, some of these advantages include: improved client satisfaction, improved quality of merchandises and services, workers ‘ satisfaction, more committedness to the organisation, better direction, a more profitable organisation, better dealingss with providers, and an improved corporate image.

A Quality direction system is critical in footings of guaranting that organisations comply with pattern demands of hazard direction, corporate administration and corporate societal duty rules, constructs and procedures ( Bamber, 2005 ) . Harmonizing to Potoki et Al ( 2007 ) a Quality Management System can be seen as a complex system dwelling of all the parts and constituents of an organisation covering with the quality of procedures and merchandises. A QMS can be defined as the managing construction, duties, processs, procedures, and direction resources to implement the rules and action lines needed to accomplish the quality aims of an organisation ( Howard, 1999 ) . Management duty and committedness is of import for a successful Quality Management System ( Gunningham and Johnstone ) . A Quality direction system provides an organisation with the needed capacity to anticipate and address quality issues before it consequences to major incident that would impact organisations in any manner.

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With respects to the nutrient industry, the jeopardy that nutrient will be contaminated at any point from the farm to the shelf exists, since taint can take topographic point at any point along the supply concatenation. Bing able to track the quality and safety of these nutrient merchandises at every phase by an organisation can be either a asset to a company or a calamity. To be able to make this, organisations need to plan systems that places equal controls on merchandises, hence the demand for a quality direction system. Within the nutrient concatenation, a individual merchandise, ( i.e. beef ) may go through assorted procedures like production, turning, fabrication, packaging, conveyance, storage and retail, but Duval ( 2009 ) is positive that holding a quality direction system gives organisations the ability to track and vouch the quality and safety of their merchandise, no affair how long the supply concatenation is.

The execution of quality direction systems of assorted sorts has become a cosmopolitan necessity in the nutrient industry, ( Stephanie et al, 2007 ) . Indeed, the acceptance of nutrient quality and safety direction systems by organisations is no longer a affair of pick, but a legal demand in most states around the universe. The International Standard Organization has developed criterions like the ISO 9001 and the Hazard Analysis and Critical Control Point ( HACCP ) attack to nutrient hazard direction and control. These focal point on specific nutrient ironss and to a big extent, processes organisation, procedure control and procedure betterment so as to vouch merchandise quality, World nutrient plan ( 2009 ) . Today ‘s quality direction systems in the nutrient industry incorporates some cardinal elements which enables organisations to be able to vouch nutrient safety, some of these elements includes:

General Requirements

The first component in nutrient quality direction system requires organisations to properly document their nutrient safety direction system, this papers harmonizing to Omachonu and Ross ( 2004 ) should place the procedures needed for the nutrient safety direction system, find the sequence and interaction of these procedures, determine standards and methods required to guarantee the effectual operation and control of these procedures, guarantee the handiness of information necessary to back up the operation and monitoring of these procedures every bit good as step, proctor and analyse these procedures to accomplish desired consequences and uninterrupted betterment. This synchronizes the organisations production scheme and quality irrespective of production location.

Food Safety Policy

A nutrient quality direction system required that provider have a clear, concise and documented nutrient safety policy statement of committedness and vision by the organisation that creates a model for answerability and duty. This reassures both the governments and consumers of company merchandises safety and quality.

Food Safety Manual

The nutrient quality direction system besides places a demand on the provider to hold a Food Safety Manual or documented system, holding a range appropriate to the scope of concern activity to be covered, including documented processs or specific mention to them and depicting the interaction of the related procedures. This makes processes to be tailored towards specific merchandises of industries as the process for the industry of beef may non be the same as that for bar production.

Management Duty

This component of a nutrient quality direction system mandates providers to set up a clear organisational construction, which unequivocally defines and paperss occupation maps, duties and describing relationships of at least those staff, whose activities affect merchandise safety. Barnard ( 2012 ) defines organisational construction as a system of consciously coordinated activities carried out by clearly defined individuals, this should be adhered to by all organisations.

Management Committedness

The nutrient quality direction system besides contains an component that requires supplier ‘s senior direction to show their committedness to the development and betterment of the nutrient safety direction system. If the top echelon of an organisation have no involvement in nutrient safety direction, there is small that that organisation can accomplish, as resources for run intoing some of these demands have to be made available by senior direction.

Management Review ( including HACCP Verification )

The quality direction system requires that the provider ‘s senior direction will reexamine the confirmation of the nutrient safety direction system and HACCP Plan, at planned intervals, to guarantee its go oning suitableness, adequateness and effectivity. The HACCP Plan shall besides be reviewed in the event of any alteration which impacts on the safety of the merchandise. Such a reappraisal shall measure the demand for alterations to the provider ‘s nutrient safety direction system, including the nutrient safety policy and nutrient safety aims. This mechanism helps organisations to measure the rightness, effectivity and efficiency of the overall nutrient safety system design, its resourcing and its aims in the visible radiation of the existent public presentation achieved. It enables future ends to be set in order to better continually over clip.

Resource Management

Senior direction must perpetrate to supplying, in a timely mode, all the resources needed to implement and better the procedures of the nutrient safety direction system and to turn to client satisfaction.


Supplier must guarantee that for all points and services ( including public-service corporations, conveyance and care ) purchased/provided and holding consequence on merchandise safety, documented specifications are prepared, firmly stored and readily accessible when needed. The standard shall necessitate that a specification reappraisal procedure is in topographic point.


The quality direction system besides requires that the provider prepare and implement elaborate procedures/instructions for all procedures and operations holding an consequence on merchandise safety. This means that the direction of an organisation is mandated to implementation single and corporate action programs and procedures ; runing from jeopardy designation and hazard appraisal through to scrutinize and reexamine.

Internal Audit

The nutrient quality direction system besides require that the provider have an internal audit system in topographic point in relation to all systems and processs, which are critical to merchandise safety.

Corrective Action

Supplier will guarantee that procedures for the finding and execution of disciplinary action in the event of any important non-conformity relating to merchandise safety are prepared and documented and that all such certification is firmly stored and readily accessible when needed.

Control of Non-conformity

There is besides the component of a nutrient quality direction system that ensures that any merchandise, which does non conform to demands, is clearly identified and controlled to forestall unintended usage or bringing. This manner merchandise with defects are easy identified and taken out of the supply concatenation, and the cause of the defect rapidly remedied.

Merchandise Release

The readying and implement appropriate merchandise release processs by organisation tends to shorten the designation procedure in instance there are issues within the nutrient supply concatenation.


The component that ensures supplier controls buying procedures to guarantee that all externally sourced points conform to requirement is a really of import component for and critical to a nutrient quality direction system.

Supplier Performance Monitoring

The quality direction system besides should hold an of import component that requires supplier to run processs for blessing and continued monitoring of its providers. The consequences of ratings and follow-up actions must be recorded.


The component of traceability is another really critical point in a quality direction system ( Rudd, 2009 ) as it demands that the provider develop and keep appropriate processs and systems to guarantee Identification of any out-sourced merchandise, ingredient or service. By this, it means that organisations can merely accomplish the nutrient quality direction enfranchisement if the commit to maintaining a complete record of batches of in-process or concluding merchandise and packaging throughout the production procedure and record of buyer and bringing finish for all merchandise supplied.

Ailment Managing

Food quality direction system requires that the provider prepare and implement an effectual system for the direction of ailments and ailment informations to command and rectify defects in nutrient safety.

Serious Incident Management

There is besides the demand for providers to fix and implement an effectual incident direction process for all of its merchandises, which is tested on a regular basis. This should cover planning for merchandise backdown and merchandise callback.

Control of Measuring and Monitoring Devicess

Supplier are farther mandated to place the measurings critical to nutrient safety, the measurement and monitoring devices required to guarantee merchandise safety and methods to guarantee standardization traceable to a recognized criterion.


Harmonizing to Beattie ( 2009 ) 3, Due Diligence is a construct that a nutrient manufacturer, processor or nutrient direction employer has carried out every sensible measure to protect the nutrient they work with. If nutrient safety issues result in judicial proceeding, an organisation that can turn out due diligence by demoing that they have taken all sensible stairss to guarantee that the nutrient they sell complies with the jurisprudence or that the discourtesy was the mistake of another individual or company are most likely non to be held apt. Due diligence in the nutrient industry can be shown non merely by accommodating a nutrient quality direction system, but besides by guaranting that changeless appraisal of the hazards consumer throughout the supply concatenation is carried out, that appropriate systems are put in topographic point for pull offing those hazards and grounds of a uninterrupted conformity with systems put in topographic point.

After seting up a nutrient quality direction system in topographic point at Markers Fresh Food Ltd, the following phase will be the execution of this system to guarantee that it is being to the full implemented and is systematically being improved, to this terminal, it is of import that the quality director puts in topographic point work patterns, processs which are tailored towards meeting and reacting in the speedy clip and mode to quality jobs associating to altering client demands and guarantee Markers profitableness. The quality director will make good to set in topographic point besides nutrient safety processs which ensures merchandise betterment, as a consequence, the quality director should see a alteration of way towards a system which encompasses nutrient safety within a larger quality direction model. To guarantee that this new system is being maintained and invariably improved, the director should follow the phases below:

Buying Management

Regular visits

Production direction

Supply concatenation direction

Distribution Management

As the quality director of Markers, my first responsibility will be to set in topographic point a nutrient safety policy this must be made available to all staffs of the organisation. This nutrient safety policy will be printed and distributed to all staffs, the safety policy below would do:

Markers Food Safety Policy

Markers nutrients invariably monitor and guarantee absolute conformity with all legal nutrient criterions. Our Food Safety and Quality Management System ( QMS ) rely on HACCP to place and pull off hazard. We are committed to guaranting we ever operate above the minimal legal criterion, we are besides cognizant of and purposes to be to the full compliant with:

• Food Safety Laws

• Guidelines on Due Diligence

• General Food Regulation

• Food Hygiene ( England and Wales ) No2 – 852/2004

By incorporating nutrient safety direction as portion of our concern, Markers Foods is committed to the proviso of safe and high quality merchandises for all affected by the organisation ‘s activities. To accomplish this, we will therefore provide:

Appropriate the necessary resources including human resources, fiscal resources and equipment to guarantee a safe environment for production.

Appropriate direction, information, preparation and supervising for all employees, contractors, labour hire employees and visitants where required, to farther guarantee that employees are competent to make their undertaking

Appropriate hazard direction processes for all operations and activities within the organisation so as to place jeopardies and forestall any sort of accident of incident

Safe agreements for the usage, handling, storage and conveyance of stuffs and merchandises.

A. Buying Management

By responsibly guaranting that merchandises purchased by Markers nutrients satisfy the Food Safety Legislation the director actively takes control of guaranting the quality of all stuffs to be used by the organisation. Besides guaranting that single Managers with buying duty specialize in and are responsible for all merchandises within these sections is besides a manner of commanding and guaranting safe nutrient quality direction ( Ashley, 2010 ) . The quality director must actively work closely with other section buying functionary so as to guarantee that providers follow accepted


Regular visits by the quality director and other professionally trained nutrient hearers. The processs associating to Markers merchandise development should include specification for each merchandise. The specifications, Quality Audit studies and public presentation must be used to measure all provider due diligence processs, proficient audit and trying programmes will be used to corroborate the effectivity of this steps. The specifications mentioned above are besides used to corroborate that the merchandises conform to the relevant nutrient safety, quality, and other ordinances, i.e compositional and labeling etc. An effectual client ailments direction system would be put in topographic point and used to analyses ailment form and facilitate speedy probe of the relevant issues..


The quality director should be focused on presenting high quality merchandises, that is, merchandises which meet specifications utilizing the lowest possible resources, without needfully cut downing the value and quality of Markers merchandises, this should be his top precedence for makers The procedure of accomplishing high quality is a carefully planned one, it does non merely go on. Therefore, proper direction of all phases of the production procedure must be done to accomplish quality criterions. As justly pointed out by Riley ( 2012 ) , choice direction is concerned with commanding activities with the purpose of guaranting that merchandises and services are fit for their intent and meets the specifications.


The quality trough should set in topographic point a mechanism that allows Markers nutrients to be able to scrutinize its supply path. Measurable warrants for dependability, nutrient safety, quality and attachment to Good Practices must be obtained from all along the supply concatenation. These providers will be required to give guarantee associating to all merchandise supplies as a status of continued trade. No provider will be allowed to be listed without traveling through the Quality Assurance appraisal procedure


A good established operating process for the distribution of Markers merchandises must be established and monitored for rigorous attachment. This will incorporate inside informations of the relevant Food Safety, Hygiene and Quality statute law taken during the production procedure, while besides concentrating on the really of import facets of boxing design direction and distribution failure decrease. Distribution procedure direction is affected by some factors like, storage and transit quality, the handling environment etc. So seting in topographic point appropriate cheques to guarantee these are risked assessed for and eventuality made for them should besides be a precedence for the quality director. Improper hazard appraisal of the afore mentioned may take to choice issues such as harm to moisture-proof packaging etc. The importance of quality confidence in the distribution stage is really indispensable and proper attending by Markers nutrient quality director on the undermentioned three countries will every bit good guarantee that this does non go on:

1. Conformity with relevant hygiene/health and safety demands and are protection against harm or taint of nutrients by any sort of contaminations.

2. Clean vehicles, temperature controlled and good maintained.

3. Hair-raisers, cold shops and vehicle infrigidation equipment are capable of keeping merchandise temperatures as stipulated by applicable Torahs and ordinances.

4. Appropriately trained staff, most particularly with respect to the importance of keeping the cold storage or conveyance concatenation. Designated forces are trained in the first rules of nutrient hygiene to increase their consciousness of the criterions required at client ‘s premises and by enforcement officers.

5. Ensure rigorous attachment to hygiene control and cleansing processs


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