Managing Diverse Employees In A Multicultural Environment Commerce Essay

Given the multicultural context in any scene, the demand to harbour and pull off diverseness within an environment ever slightly inevitably arises. The development of a diverse work force is a forerunner of future consideration, sing the unique and distinguishing demands and demand of different employees belonging to a disparate cultural context ( Cox, 1991 ) . The outgrowth and relevancy of consciousness sing the construct of diverseness has ever followed migration, political, and built-in deductions that many states continue to see. Due to the extremum in globalisation and in-migration tendencies, it has become paramount in today ‘s epoch to contrive effectual criterions for pull offing diverseness within organisations that could ease assorted multicultural organisations to map with great legerity and efficiency.

Types of Diverseness

Diverseness can be differentiated into changing classs with regard to the degree and grade of interpersonal disparity that exists between persons working within an organisation. Types of diverseness can be classified by sing the dimensions in which they exists. There are four basic dimensions that constitute the different types of diverseness: Personal Dimension, Internal Dimension, External Dimension and Organizational Dimension ( Gardenswartz and Rowe, 1995 ) .

Within the kingdom of personal dimension, diverseness exists on a really subconscious degree within the heads of single where single differences exist on the footing of personal sensitivities. This dimension of diverseness is considered to be the least capable for deliberation because it entails the analysis of single employees on a personal footing which proves to be greatly excess and inefficient. The predating dimension of diverseness consists of racial, cultural, physical and sexual differences. This dimension of diverseness is of greatest concern because of its direct relation to the workplace functionality. Admiting the being of diverse employees belonging to a different race, gender, age group, sexual orientation, and ethnicity and marked by different physical capablenesss, provides a consecutive way towards pull offing diverseness.

The external dimension consists of differences based on matrimonial position, faith, visual aspect, parental position, work experience and educational background. This dimension specifies that diverseness types which under the control of an person are easy mutable and non built-in. Therefore, the importance of these types of diverseness is less compared to that of the old dimensions owing to their congenital nature and characteristic ( Gardenswartz and Rowe, 1995 ) .

The last bed of diverseness is that of organisational dimension which includes diverseness on a graduated table of organisational proportions. This dimension specifies types of diverseness on the footing of direction position, brotherhood association, senior status and work location, among others. When sing a workplace environment, the chief facets of concern revolves around the consideration of the types of diverseness specified in internal dimension.

Importance of diverseness

The ground many organisations are choosing to develop a diverse work force is that it offers extra benefits that prove to prefer organisational success in the long tally. Traditional, non-diverse workgroups were considered to offer an effectual work environment for employees. However, after the realisation of the importance of diverseness, many organisations have transitioned into supplying a diverse work environment.

One importance of holding a diverse work force is that it provides an added component of increased adaptability which suggests that such a work force is capable of developing greater assortment of agencies and solution for work outing jobs and offering advanced options and suggestions ( Greenberg, 2005 ) . Peoples with diverse backgrounds provide their alone sets of experiences, abilities and perceptual experiences to organisations that allow them to go more flexible in accommodating to altering concern scenarios and market and demand fluctuations. Diverseness can better the determination devising and job work outing accomplishments of the squad as a consequence of which productiveness and efficiency is likely to increase.

Diversity besides provides the benefit of increasing the possibility of making a broader set of patronage on a planetary footing. It is a corroborated fact that any organisation that possesses a diverse work force is capable of spread outing, making and linking to greater sets of demographics ( Fine, 1980 ) . Diversity ensures that people belonging to diverse backgrounds are catered to in the workplace. This understanding allows organisations to make an environment marked by a consideration that is capable of understanding the demands and demands of assorted planetary demographics. If organisations accomplish the undertaking of providing to these specific demands and necessities of their employees, so bring forthing grosss through novel and advanced agencies is guaranteed. The present predominating tendency of globalisation that is being vivaciously adopted by many organisations is a consequence of the increased credence of diverseness and consciousness of its extra long term advantages in today ‘s modern workplace ( Esperson, 2005 ) .

Disadvantages of Diversity

However, the deductions of making a diverse environment can besides be unfavourable depending on the inclination and willingness of the bulk to accept the assimilation of diverseness within their work environment. Conflicts of assorted diverse groups, unionisation, and struggle of involvements are some of the disadvantages of holding diverseness within workplace ( Amaram, 2007 ) . Diverseness at workplace, if non managed decently, could take to struggles at workplace that threaten the amicable dealingss and civilization of the workplace. It could besides be really hard to derive employee bargain in of certain new plans and thoughts because of the predominating negative attitudes and beliefs sing certain races and cultural backgrounds. Further, even the best intentioned plans could be viewed suspiciously by minority groups, who have been mistreated in the yesteryear.

Importance of Managing Diversity

Sing the benefits and concerns of and the demand for diverseness in today ‘s universe, it is going highly of import to pull off the facet of diverseness within organisations. Diversity within a workplace is bound to make inevitable ripplings within the societal and vocational kingdoms of any organisation ( Rosaldo, 1997 ) . Many companies are reportedly recognizing the fact that pull offing diverseness is non merely a necessity but besides a agency for making future chances. Therefore, harbouring the advantages of diverseness requires pull offing it in the most efficient manner possible and guaranting that certain criterions are met to advance and transfuse diverseness all throughout the organisation.

Given the addition in reported instances and cases over biass and favoritism in the workplace in past, many organisations are sing the demand to develop patterns and criterions for pull offing diverseness. It is indispensable to supply equal chances and just intervention to every employee consequently, which is merely possible by efficaciously pull offing diverseness ( Mor-Barak, 2005 ) .

Therefore, the increased assimilation of a diverse pool of workers, antipathy of concerned judicial proceeding and effectual employee direction are all factors that contribute to the importance of pull offing diverseness. Without inventing proper methods for pull offing this tendency, the huge advantages that diverseness promises can easy be neglected.

Diverseness in UAE

The United Arab Emirates has progressively become a important hub of industrial chance in the past few old ages, entering great public presentation in societal and economic indexs ( Al Abed and Hellyer, 2001 ) . A bulk of investors and hopeful population in hunt of a better criterion of life have emigrated to UAE in chase of researching new and richer avenue for professional growing. The workplace environment within UAE has become more diverse and the full state has begun to admit the immediate impact of diverseness within its work environment.

The professional scenario sing diverseness that exists within UAE is significantly intense and comparatively less recorded and formalistic owing to the fundamental developmental phase that the full Middle East continues to see. The part itself flourishes on the thought of external intercession and engagement from the full universe. For organisations, accepting and supplying diverseness within their workplace is a preferable manner to burgeon and turn ( Zain, 2009 ) .

In the instance of UAE, the deductions of diverseness are slightly mild. The state embraces and encourages diverseness by advancing corporate values and hosting commission meetings to turn to the topic of the turning diverseness within the part. However, UAE does non implement rigorous Torahs or ordinances that address diverseness or favoritism within the workplace. The present consideration of diverseness within UAE is merely a consequence of the increased developmental activities and the associated addition of foreign work force within the state. Therefore, the clemency of the impact of diverseness within this part is justified.


The Dubai Centre of Corporate Values addressed the topic of turning diverseness within UAE in its 3rd commission meeting ( Dubai Centre for Corporate Values, 2008 ) . During this meeting, the commission members presented their analysis and developed recommendations for turn toing diverseness within the UAE workplaces. This commission played a polar function in formalising the facet of the turning diverseness within the state and prescribed favourable patterns for the many corporations working within the state.

Besides these efforts, the cases of recorded and declared diverseness action programs have been undocumented and have soberly mimicked the American policies that have been shared all throughout the universe. The presence of assorted transnational companies in UAE has provided a sound base for most national workplaces in the state to implement their international diverseness criterions. These facts suggest that the bulk of Emirates ‘ workplaces have integrated diverse employees, but have non formalized and invented their managerial policies in conformity to turn to the topic of diverseness with a alone position. The deficiency of invention in diverseness direction within the organisations of UAE is substantiated owing to the absence of the domination of any peculiar religious order or demographic. The state itself comprises of a heavy population of diverse persons that annuls the consequence of political or societal domination of any group.

Al Ghurair Group besides strives to present new plans and develop company policies that are in line with pull offing diverseness within the concern group. The group believes that a diverse work force is important to its success. The workplace aims to be free of torment and favoritism by advancing a civilization that respects all nationalities and cultural backgrounds. All employees, irrespective of their backgrounds, are provided preparation and development chances, free medical insurance, and a contributing work environment ( Al Ghurair Group, 2010 ) .

Balfour Beatty is one illustration of a transnational company runing within the UAE that employs extended diverseness direction plans and patterns that render a broad scope of services for its employees to set up a sense of belongingness. Their preparation activities are marked by equal intervention of each employee. The company besides offers its employees installations to pattern their single spiritual beliefs and provides debit cards and ATM services to the migratory workers. Their Zero Harm Safety programme developed for their employees is carefully tailored and translated into several different linguistic communications and idioms, most normally used by their employees ( Balfour Beatty, 2009 ) .

Emirates Airlines is another illustration of a company that has been successful in pull offing diverseness within its work force. The company ‘s corporate values provide the footing for quality services, employee development and acquisition plans and employee benefits that are every bit offered to every employee. Over 150 nationalities make up the work force at Emirates, therefore, giving it one of the most culturally diverse and advanced employee base that ensures its sustainable success. The company, nevertheless, faces challenges of female employee keeping and increasing the figure of UAE subjects in the company, who presently comprise about 5 % of the Emirates work force ( Sull, Ghoshal and Monteiro, 2005 ) .

Pull offing Diverseness

There are a figure of steps that can be adopted to pull off diverseness within workplaces that can merely be determined by the strength of variegation and assimilation of assorted groups within the organisation, and the quality of interactions and relationships they possess. In order to find which attack works best for any given context, it is of import to foremost analyse the environment.

If a workplace is composed of really understanding, concerted, tolerant and respectful employees, so following extended methods for diverseness integrating would turn out impracticable. Making consciousness and verbalising the demand to present and supply farther diverseness can better the present environment even more ( Golembiewski, 1995 ) . However, in this instance, it is highly of import to see the fact that even though possessing a tolerant work force is a necessity for back uping diverseness, it does non wholly address the state of affairs of diverseness within any corporation. It is of import to put rating criterions that measure single public presentation based on nonsubjective facts, and compare the on-going interaction and grudges that might originate from clip to clip.

Diversity direction can be made effectual by nonsubjective analysis of the turning demands of each work group. Guaranting that employees are well compensated and equitably treated through proper societal, professional and fiscal criterions requires admiting the presence and formalizing of diverseness action programs. It is overriding to make consciousness and supply employees with comfy evidences for communicating, where they can turn to issues that they might meet ( Ozbilgin et’al, 2007 ) .

A steadfast committedness of upper direction establishes a strong credence for diverseness and promotes single tolerance of employees towards other diverse groups. In some instances isolation is an of import method for protecting the involvement of certain diverse groups and the organisation. This suggests that every step that is to be adopted to advance diverseness should guarantee that each group must be offered security through whatever agencies possible in order to map good ( Kreitner and Kinicki, 2009 ) .


Pull offing diverseness in a multicultural environment is both disputing and favourable. Owing to its countless advantages and benefits, organisations are switching towards the tendency of integrating more diverseness within their work environment in order to thrive in today ‘s fast paced epoch. For a multicultural context, it becomes extremely necessary to develop formal codifications and patterns that guarantee safety and cocksureness of operability. In the absence of such direction, a multicultural organisation would merely discontinue to be.


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