| Question | Answer |
|---|---|
| Examples of nonverbal, distracting behaviors: | Tapping a pencil, gazing outside the window and glancing at the clock. |
| Statements that are inappropriate during a phlebotomy procedure: | This won't hurt a bit, Your name is Mrs. Jones isn't it? You are required to cooperate with this. |
| Key elements in an effective communication: | Active listening, nonverbal cues, verbal skills. |
| The main area of responsibility for every phlebotomist is: | preanalytical processes |
| Feelings that one experiences when a stranger gets "to close for comfort"? | Anxiety, fear, insecurity. |
| Competency Statements for Phlebotomists: | Entry level skills, tasks, roles. |
| Veracity is an essential character trait for phlebotomist. | Veracity is telling the truth. |
| How should a phlebotomist treat a patient who may have deafness? | Ask the patient whether you should repeat the steps before proceeding. |
