Question |
Answer |
Examples of nonverbal, distracting behaviors: |
Tapping a pencil, gazing outside the window and glancing at the clock. |
Statements that are inappropriate during a phlebotomy procedure: |
This won't hurt a bit, Your name is Mrs. Jones isn't it? You are required to cooperate with this. |
Key elements in an effective communication: |
Active listening, nonverbal cues, verbal skills. |
The main area of responsibility for every phlebotomist is: |
preanalytical processes |
Feelings that one experiences when a stranger gets "to close for comfort"? |
Anxiety, fear, insecurity. |
Competency Statements for Phlebotomists: |
Entry level skills, tasks, roles. |
Veracity is an essential character trait for phlebotomist. |
Veracity is telling the truth. |
How should a phlebotomist treat a patient who may have deafness? |
Ask the patient whether you should repeat the steps before proceeding. |