Projects for MBA Productivity 1. A study of productivity in manufacturing sector in Pacific Island Countries: (Study to measure productivity and analyze problems and provide solutions. Students can select any country of their choice for their study. Students can also select any particular industry of their choice) 2. What is ailing productivity in Pacific Island Countries? A comparative study of productivity in manufacturing sector in Pacific Island Countries. 3. A study of productivity in small and medium manufacturing enterprises in Pacific Island Countries: 4.
A study of productivity in government services in Pacific Island Countries: Problems and Solutions. 5. Enhancing productivity in services sector through effective operations management: A study of banking organizations. 6. Enhancing productivity in services sector through effective operations management: A study of Insurance Industry. 7. Is measuring productivity in services sector difficult? An empirical study. Operations and Strategy 8. Role of effective service operations in survival and growth of organizations: A study of Tourism Industry in Fiji/Samoa (Resorts) 9.
Customer service as a competitive strategy: A study of banking organizations. 10. Global Operations Strategy: Mass customization an end of mass production. 11. Strategic issues in logistics and Supply Chain Management 12. Strategic Operations Management practices of Global manufacturing organizations. 13. Factors affecting evolution of manufacturing in Pacific Island Countries; A study of Fiji (Historical and Current perspective) 14. Study of operations management in insurance organizations; A case of LICI, Fiji 15.
A study of effects of operations strategy on the business strategy of an organization 16. Study of Operational efficiency of Nadi airport. 17. Global Strategy: Operations strategy of Fiji water Project Management 18. Reengineering the Business Processes in Sugar industry in Fiji 19. Management by Projects: Application of project management techniques to manufacturing/ services operations Forecasting 20. A study of forecasting practices in manufacturing sector in Fiji: FMF Industries 21. Forecasting the seasonality and trends in health care: A study of Suva Private Hospital 22.
Forecasting practices in Telecommunications Industry: A study of Telephone Fiji Limited/Vodafone/ Fintel 23. Applying Time series forecasting to tourism industry 24. Using regression and correlation Analysis in forecasting the demand for hospital services. 25. Demand forecasting for a retail company. Design of Goods and services 26. Collaborative product development with customers and suppliers. 27. Use of cross functional teams in Product/service design. 28. Designing and delivery of services in hospitals: An examination of operations management problem in health care 29.
Managing service operations in restaurants 30. Innovation and planned obsolescence: A study of Nokia 31. Innovation in design as tool for sustained competitive advantage 32. Outsourcing in manufacturing sector: Long term implications for developed and developing nations. 33. Global Outsourcing in manufacturing : Opportunities for Pacific Island Countries 34. Global Outsourcing in services Industry : Opportunities for Pacific Island Countries 35. Process Strategy: Creating value through mass customization. 36.
Product differentiation strategy- Role of operations management Process and Capacity Planning 37. Study of opportunities for transformation of traditional apparel industries with flexible manufacturing systems: A study of Fijian apparel Industry 38. Retail Operations management at Wall-Mart: Lessons learnt 39. A study of capacity planning in Tourism sector in Fiji/Samoa 40. Impact of process changes on customer perception of waiting times in Banking Industry 41. Service Process Design in banking industry /insurance industry 42.
Measuring service delivery process in banking Industry; A study of XXX bank (Student can select any bank of his choice) 43. Managing successful retailing operations in a multi channel environment Location and Layout Strategy 44. Mass customization and effects on plant layout 45. Effectiveness of cellular layout under dynamic demand. 46. Demand chain management in manufacturing and services 47. Service location strategy: A study of (Dhanerao) resorts 48. Effect of layout on productivity of employees (Students can select an Industry) 49.
Effect of layout on customer satisfaction(Students can select an Industry) Supply Chain Management and Logistics 50. Impact of Supply Chain Management on a firm’s over all performance: Study of manufacturing industry in Fiji (FMFetc). 51. Supply Chain: as strong as the weakest link 52. Study of impact of revolutionary technologies on inventory management: RFID, Inventory and Supply Chain Management 53. Supply Chain management at Wal-Mart: lessons for retailing industries 54. Effect of Globalization on Supply Chain management – (Students can select industries)
Inventory Management 55. Are economic order quantity models effective: An empirical study. 56. Effect of lead time uncertainty on safety stocks 57. Inventory tracking systems: RFID in managing the inventories 58. Study of applicability of inventory models to health care industry 59. Pull system and inventory reduction 60. Efficiencies in large distribution systems: A case of MH super market Fiji 61. Online retail organizations (e-tailers) and inventory management 62. Controlling inventory costs in consumer good industries. Aggregate planning 3. Matching Demand and supply in service organizations with aggregate planning. 64. Application of aggregate planning models in Pacific Island countries. 65. Successful services operations management with aggregate planning. MRP and ERP 66. Study of high failure rate in ERP projects. 67. Effect of Operations strategy on MRP Just In Time and Lean production 68. A comparative study of lean and mass production systems: Toyota and Ford systems. 69. Effect of culture on Lean manufacturing System: 70. Study of Kanban and applicability in Pacific countries Total Quality Management 71.
Improving Service Quality – Hospitals/ Financial organizations/ telecommunications/Internet Service Providers ( Any one Industry) 72. A comparative study of incremental change (TQM) and radical change (BPR) in operations management 73. Measuring quality in services industry: Academic institutions 74. Service quality assessment in Suva private Hospital/ CWM hospital 75. Statistical Process Control and applicability to service oriented industries. 76. Total Quality Management in Tourism industry in Fiji/Samoa 77. Kaizen and benefits to operations. 78.
Can TQM provide sustainable competitive advantage for small businesses? Human resources in Operations management 79. Effect of learning curves on hospital operations management. 80. Building a better buyer seller relationship with Partner Relationship management.. 81. Turning workers into problem solvers: a case study of Toyota 82. A study of customer service and customer satisfaction in outpatient department in CWM Hospital 83. Managing conflict between Operations and Marketing 84. Effect of employee motivation, training and satisfaction on Quality 85.
Foreign knowledge workers as a strategic option: A case of Malaysian IT industry. 86. Using balanced scorecard in partner and Employee Relationship management 87. Operations management as a tool for better customer relationship management IT, Electronic Commerce and Operations Management 88. Challenges to Operations management in pure on line organizations: A study of Amazon. com 89. Creating synergy in operations of Click and Mortar organizations: A study of Barnes and Noble. 90. A study of operations management in IT (software) organizations 91.
A study of operations management in call centers 92. Information sharing and cross functional integration for creating effective supply chains 93. Effect B2B e commerce on operations management: Maintenance Management 94. Total productive maintenance THESE ARE SOME TOPIC RELATED TO BANKING FOR UR SEM 5 PROJECT 1. Commercial lending by banks 2. IT in banking 3. Role of techology in banking 4. Asset liability management 5. Role of women executive in any bank(icici) 6. Comparitive study of any 2 banks (icici and sbi) 7. HR practises in banks 8. Training and development in banks . Motivational practises in banks 10. Performance appracial system in banks 11. Control system in banks 12. offshore banking 13. crm in banks 14. Leadership style in banking sector 15. Self apprisal of certain banks 16. Loans extended to tourist. 17. retail banking 18. study on exim banks 19. corprate banking 20. Future of banking 21. Mergers of banks 22. non performing assets 23. corporate governace 24. bank auditing 25. e banking in india 26. banking standards in india 27. inovative products in banking 28. internet banking 29. mobile banking 30. central banking 31. NRI Banking 2. corporate banking 1) BUSINESS ETHICS 2) E-banking 3) E-BUSINESS 4) FOREIGN INST INVESTORS 5) Process Survey Tool for Finance 6) Initial Public Offer (IPO) 7) Derivatives Futures And Options 8) Mergers & Acquisitions – with changes 9) Project On Working Capital 10) WORKING CAPITAL MANAGEMENT 11) Working and Modernization of Depository System of CDSL 12) Organizational study of a small scale private industry 13) Impact of Globalization on Indian Banking Sector 14) CORPORATE IDENTIFICATIO AND COMPETITION ANALYSIS FOR HDFC BANK 15) ICICI Bank Operations Strategy 6) ICICI DIRECT PROJECT REPORT “Corporate Idendification and Compettition Analysis – Market Research on Current Account, With Reference to HDFC Bank LTD. ” EXECUTIVE SUMMARY Title of the Project – “Corporate Identification and Competition Analysis” INTRODUCTION The project was carried out for understanding the customer behavior in Current Account of HDFC Bank Pune branch and its market potential. HDFC Bank was established in the year 1994, they are old player in banking sector, The bank has two principle client segments –customer and asset management.
The bank follows values such as – Integrity, teamwork, respect, professionalism, & Mission. The segment of bank we are considering here is- Corporate banking. The product out of which have chosen for research is Current Accounts. ABOUT THE PROJECT The project was carried out in Indore city with an objective of knowing satisfaction level of customer with bank services and do customers are aware about the different types of Current Account with various schemes, Services and different offers provide by the bank. The total sample size taken was one thousand (1000) from various market of the Pune.
The research shows that the market potential for the bank is very good and so many customers are not aware of the services provided by the bank which are not provided by other banks. On the other hand we have also the existing customers of HDFC Bank who are satisfied with the working style of bank, but want continuous updates about the new service schemes and other products of bank. They want that bank should do promotional activity as – Advertising. So that they can be updated while seating at home. The researcher used the method of questionnaire to know all feedback which is listed above.
RATIONALE OF THE STUDY To get some knowledge about the satisfaction level of customer with bank services and do customers are aware about the different types of Current Account with various schemes, Services and different offers provide by the bank. Different objective behind conducting this project- o Identifying Target Customer. o Customer Orientation towards Features available in HDFC Bank Current Account products. o Listing of the product preferences in Current Account. o Recommendation on Market potential For HDFC Bank in Current Account. RESEARCH METHODOLOGY Data source
Primary Data: – It is collected through questionnaire, direct observation of customer, interview e. t. c. Sampling Plan Sampling Unit: -Self employed business man, Shop Owner Sampling size: – 1000 units. Sampling Technique: -Market Allocation. Data collection tools The questionnaires consisted of Multiple choice questions and Open ended questions DATA PRESENTATION AND ANALYSIS ANALYSIS & FINDING 1. Almost all the Banks offer similar features and facilities with their Savings accounts, therefore for existing customers of Current Account of any Bank to shift to another Bank; this is very rarely the criteria or reason. . The level of service in terms of delivering whatever is promised, fast response in case of problems, is the most important benefit that the customers seek, from the Bank they have a Current Account with. CONTRIBUTION FROM THE STUDY This research helps us in finding out the customers view regarding the product and Services offered by the HDFC bank and awareness by promotion and also identifying the the market potential of the product offered by the HDFC bank. LIMITATIONS Some of the limitations of the project are listed as below: 1.
Due to the financial and time constraints a cluster analysis of the population so as to get better results was not feasible. 2. It was difficult to break the ice with the common people initially. It was a daunting task to convince them to fill in the personal details of the questionnaire where they have to mention the monthly income, occupation etc. 3. To convince the people for a proper interviewing process is also difficult. 4. Compilation of data on competitor analysis was difficult due to nonavailability of correct information. 5. The figures have been taken as approximations.
WORKING CAPITAL MANAGEMENT INTRODUCTION Working capital management involves the relationship between a firm’s short-term assets and its short-term liabilities. The goal of working capital management is to ensure that a firm is able to continue its operations and that it has sufficient ability to satisfy both maturing short-term debt and upcoming operational expenses. The management of working capital involves managing inventories. By definition, Working capital management entails short term decisions – generally, relating to the next one year period – which are “reversible”.
These decisions are therefore not taken on the same basis as Capital Investment Decisions (NPV or related, as above) rather they will be based on cash flows and / or profitability. APPROACHES TO WORKING CAPITAL MANAGEMENT The objective of working capital management is to maintain the optimum balance of each of the working capital components. This includes making sure that funds are held as cash in bank deposits for as long as and in the largest amounts possible, thereby maximizing the interest earned. However, such cash may more appropriately be “invested” in other assets or in reducing other liabilities.
Working capital management takes place on two levels: • Ratio analysis can be used to monitor overall trends in working capital and to identify areas requiring closer management. • The individual components of working capital can be effectively managed by using various techniques and strategies. When considering these techniques and strategies, departments need to recognize that each department has a unique mix of working capital components. The emphasis that needs to be placed on each component varies according to department. For example, some departments have significant inventory levels; others have little if any inventory.
The main purposes of working capital ratio analysis are: • to indicate working capital management performance; and • to assist in identifying areas requiring closer management. Three key points need to be taken into account when analyzing financial ratios: • The results are based on highly summarized information. Consequently, situations which require control might not be apparent, or situations which do not warrant significant effort might be unnecessarily highlighted; • Different departments face very different situations.
Comparisons between them, or with global “ideal” ratio values, can be misleading; • Ratio analysis is somewhat one-sided; favorable results mean little, whereas unfavorable results are usually significant. However, financial ratio analysis is valuable because it raises questions and indicates directions for more detailed investigation. The following ratios are of interest to those managing working capital: • working capital ratio; • liquid interval measure; • stock turnover; • debtors ratio; • creditors ratio. OBJECTIVES OF THE STUDY To find whether the company maintains minimum investment in inventory organized the profitability. • To know whether the company maintain a large size of inventory for efficient and smooth production and sales operations. • To know how the company maintains its credit policy. • To point out how well the company manage its cash. • To find whether there is proper match between current assets and current liabilities. • To know the ways and means of financing working capital • Suggestions for the working capital management. RESEARCH METHODOLOGY RESEARCH DESIGN
A research design is the arrangement of conditions for collection and analysis of data in a manner that aims to combine relevance to the research purpose with economy in procedure. The formidable problem that follows the task of defining the research problem is the preparation of the design of the research project, popularly known as the “research design”. Decisions regarding what, where, when, how much, by what means concerning an inquiry or a research study constitute a research design. DATA COLLECTION SECONDARY DATA Secondary data means that are already available i. e. hey refer to the data which have already been collected and analyzed by someone else. Secondary data may either be published data or unpublished data. Usually published data are available in various publications of the central, state, local governments. Also in technical and trade journals, books, magazines and newspapers, reports and publications of various associations connected with business and industry, banks, stock exchanges reports prepared by research scholars universities in different fields This study is period for the annual reports and statements of accounts extended from the years
ANALYTICAL TOOL FOR THE STUDY During the course of research for the researcher for analysis and interpretation o data is given below has applied various tools. • Ratios analysis • Comparative balance sheet • Trend analysis Process Survey Tools (PST) INTRODUCTION Business Excellence focuses on continuous improvements. Process Survey Tools (PST) are used to assess the status of the present status and its important drivers.
The PST for Finance covers 11 elements or sub-processes which can be divided as follows: • transaction processes: accounts payable, accounts receivable, inter-unit accounts and tangible fixed assets; • accounting processes: general ledger & closing and reporting; • controlling processes: cost accounting, currency management and inventory control; • business planning process: operational planning and forecasting; • enabling process: people capability and finance excellence. For each of above sub processes a cumulative maturity scale has been defined.
These descriptions enable an organisation to determine the current level of maturity of the processes and the steps to be taken to improve further. The maturity scales are cumulative and are only met when all previous levels have been achieved. If an organisation has already some elements of a higher scale in place but has not qualified for the previous levels this can not yet be taken into account for the rating. The PST for Finance has been designed for self-assessment and to support the development of continuous improvement plans for all finance processes.
Furthermore it can be used for benchmarking with other organisations and for sharing best practices. 1. SCOPE OF THE TOOL The following aspects should be recognized as part of a definition on World Class Business Controls: • ownership by business management, empowered throughout the organisation; • assurance for management that operational risks are adequately taken care of: – no shortcomings in the control framework – effectiveness of operational controls – cost-effectiveness by providing an optimized balance between benefit and costs on business risks versus controls – focus on continuous improvement reliable financial and non financial information and reporting (e. g. business balanced scorecard); • increases effectiveness and efficiency on business processes; • supported by an automated system. Business controls are an integral part of management and operational processes and are therefore not separately included in this PST as a separate sub process; financial controls are considered as an integral part of the finance processes described in the PST for Finance. . ASSESSMENT CRITERIA The purpose of this Process Survey Tool for Finance is to stimulate a continuous improvement program to support the Finance departments In too many organisations Finance is still mainly seen as a transaction oriented scorekeeper; a transformation towards a cost effective, business and value driven world class Finance department is reflected in the maturity scales. A general categorisation of these scales is: cale 0:informal organisation scales 1 –3: functional organisation with focus on transaction management scales 4 – 6: process oriented organisation with focus on risk management and control scales 7 – 10:organisation focused on integral business management The definition of level 7 represents an internal best practice level whilst in level 10 world class has been described. 4. USE OF THE TOOL
The tool will provide insight in the maturity of each finance process and compare it to World Class performance. The maturity levels are cumulative, an organisation can only meet a step when all previous maturity levels are also met. As part of the continuous drive for improvement towards World Class, a concrete action plan needs to be defined based upon the results of the assessed processes and the next level(s) of maturity as defined in the PST.
Practical guidelines for using the tool: • Elements not relevant to an organisation should be ignored (e. g. fixed assets for commercial organisations and accounts receivable for an industrial organisation assuming no direct sales to thirds); • read the left page as an introduction to the sub process before starting the assessment; • score the organisation’s maturity level using the right page; • identify opportunities for improvement; plot the scores of all sub processes in the maturity grid to define the overall maturity level and to set priorities to meet the next levels ; • collect information on best practices; • prepare a concrete improvement plan within a 6-12 months timeframe, which includes actions, resources and milestones; • implement improvements and prepare reporting to monitor progress; • after completion of the agreed upon improvements, use the PST again to define the next steps towards World Class; ICICI BANK OPERATIONS & STRATEGY EXECUTIVE SUMMARY
The main object of the project was to learn about the various products that the bank had to offer to the customers, learn about the latest 5 ‘S’ Philosophy that the bank has implemented, also learn the Retail Business Development Model that is basically a new dimension of selling product to customers, analyze the awareness of the Bank@home service with existing customers, educate them regarding the same and motivate them to enroll for the service and also try to assess why the customers are resisting to use the service and finally encourage corporate organizations that maintain their salary accounts with the bank to get a corporate box installed in their office premises. In order to understand and analyze the awareness of Bank@home service a questionnaire was prepared and the focus was on the walk inns at the branch that already are customers of the bank. The idea was to analyze the various issues as mentioned above. The analysis showed that many of the existing customers who live even far off from the branch have high frequency of visits to the branch. The analysis also clearly showed that the awareness regarding the service was extremely low. The Bank had to promote the service in order to reach out to the customers and make its presence felt.
Observation also indicated that the foot falls at the Connaught Place branch actually come from almost all parts of the city irrespective of the relationship the customers have with the branches through out the city, making the task even more difficult the drop boxes throughout the city have not been strategically been placed there various locations that do not have the drop boxes but there is high number of foot fall from the area. Also this lead to the understanding that the policy to install drop boxes in areas is very faulty and the corporate office must look into the matter. For awareness of the service I gave awareness strategies, Promotional strategies, Pamphlet to educate customers regarding the service, places where the drop boxes should be placed, and some suggestions to overcome the problem.
For Corporate Boxes the task was straight forward but tricky to handle, A list of organizations that had salary account relationship with the Connaught Place branch was given, The idea was to visit the organizations meet the person concerned and explain to him in the most professional manner the function of the Corporate box and its advantage to the employees, get a set of documents signed that had details regarding the service and a letter that indicates that the organization is willing to accept the Corporate box, and then finally spend time with each employee of the organization for educating g them regarding the service and then enrolling them for the same.
I was able to convince 5 organizations to install a corporate box and give leads of concerned person of 3 organizations however they required a senior person visiting them, and was unable to appointment with 2 organizations from a list of 10 organizations that I had to cover. For my task of learning the various products and their features I was guided by the executives at the bank a lot of observation went in and sufficient data form the internet was used to understand the products. The 5 ‘S’ Philosophy which is only for the employees of the bank was available to me through observation, guidance of superior employees. The task of understanding the RBD model was fully through the humble guidance of Mr. Rishi Khandelwal Regional Sales Manager.
The RBD model of sales has high significance as the scope of banking products is expanding. OBJECTIVE 1. To gain knowledge of the various products and their features through observation method and through secondary data 2. To understand daily operations of the bank 3. To learn Retail Business Development Model 4. Bank@Home • Understand the process of Bank@Home • Find out the awareness of the service • Motivate customers to enroll for the service • Develop ideas for awareness • Develop promotional strategies for the service • Places to put drop boxes • Find out drawbacks of the service • Motivate organizations to put up corporate boxes 5.
To convince organizations to install Corporate Boxes in their premises and explain to them the advantages and the functioning of the same and get the employees enrolled for the same RESEARCH METHODOLOGY Secondary Data: Was collected from internet and intranet within the company for • Understanding the product and the features . • Understanding the functioning of Bank@home. • Obtaining the documents for Corporate Boxes. • Information collected form guidance of superior managers to understand the RBD process “ETHICS IN BUSINESS” EXECUTIVE SUMMARY In today’s era people are becoming materialistic, considering their own self and trying to get successes through any mean, the ethics that has to be followed by one is no where in the current scenario. Ethics have last place whether it is related to ones life or business.
People are losing confidence day by day towards business the current business the current scam which is occurring demoralized people from ethical point. So business should be one by taking in consideration all the aspects of ethics Business ethics should be given more importance. Basically ethics are more related to truth, reality and morality in the business organization which shows that what should be done and what should not be done by any form to conduct its activities on the principle of morality the code of ethics should be effective and mention the values that important to top management and the conduct of business such integrity, responsibility and reputation. Thus, the code should be such that is being properly developed and implemented.
The directors play a significant role in the business and their part games importance in regard to business ethos. They play conscious and ethical role in developing the value and the ethos of organization. Business always tries to get success at any at any cost whether ethical or unethical and does give rise to crime. Mostly it occurs due to unreflective approach to life. So to avoid this ethic should be properly implemented. Talking about dimensions of ethics, ethical dimensions has a heart involving thinking, body involving environment and spirits where one transcends the mind, body and heart. So proper unity of this has to be there implemented ethics and business.
For gaining confidence of people, to get good image in front of society, to run the business successfully. Business ethics should be followed always. Though critical situation might occur but after a span it will disappear and a success will be in your hand definitely. AIMS AND OBJECTIVES Aims and objectives behind doing this project are: To know ? What Business Ethics means ? Importance of Business Ethics ? Position of Business Ethics in shrinking world ? Responsibility of business towards environment ? Why business should adopt ethics in their practices To Get ? Knowledge of codes of Business Ethics ? Acquainted with the role of directors in building ethos
