Techniques of problem solving

Table of Contentss

Introduction

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Problem Solving

Techniques of Problem Solving

Simplex Process

Plan-Do-Check-Act ( PDCA )

Soft System Methodology

Appreciative Inquiry

The Straw Man Concept

Hurson’s Productive Thinking Model

The Four Step Innovation

Approach of work outing the job

Definition of Problem

Problem

Scope and Boundaries

Choice Standards

List of Success Criteria

List of Solutions for IT system

Standards Matrix

Choice of Solution

Decision

Mentions

Introduction

This study identifies and explains techniques of work outing jobs. Due to the rapid enlargement of a furniture retail merchant based in Spain and Italy the IT System has become disused and can non get by with the rapid growing of the concern. The IT system needs to associate the caput office, warehouses, and furniture shops and mill to one another. The IT system needs to be unafraid and private as it will cover with client orders, staff payments, stock direction etc. Several solutions will be identified for this job and one will be chosen and explained why it would be the best solution for the current issue.

Problem Solving

Problem Solving is to happen a solution to a given issue ; this is related to other footings such as thought, concluding, determination devising and originative thought. ( Duncker, 1945 )

Techniques of Problem Solving

There assorted techniques used in job work outing some are ;

  • Simplex Process – this uses originative thought tools to heighten the originative job work outing procedure and besides improves on originative accomplishments ( Idea Connection, 2014 )
  • Plan-Do-Check-Act ( PDCA ) – this involve a four measure process:
    • Plan – identify and analysis the job
    • Make – developing or proving a possible solution
    • Check – mensurating the trial solution and analysing if it can be improved
    • Implementing solution ( Mind Tools, 2014 )
  • Soft System Methodology – this is forming a systematic attack of jobs or issues encounter in mundane life ( Checkland, 2014 )
  • Appreciative Inquiry – this is the evolutionary hunt for the best in people, organisations and the relevant universe around them ( Cooperrider and Whitney, 2014 )
  • The Straw Man Concept – this construct is good for doing premises on a solution ( Mind Tools, 2014 )
  • Hurson’s Productive Thinking Model – is a structured attack to work outing jobs or bring forthing originative thoughts. ( SlideShare, 2014 ) This theoretical account of productive thought has a six ( 6 ) measure procedure:
  • Measure 1: What’s Traveling On?
  • Measure 2: What’s Success
  • Measure 3: What’s the inquiry
  • Measure 4: Generate replies
  • Measure 5: Forge the solution
  • Measure 6: Align Resources
  • The Four Step Innovation – Brainstorm, Research, Develop and Produce ( Ask, 2014 )

For work outing this given job, we will be utilizing the Hurson’s Productive Thinking Model. This is best suited to happen a solution utilizing a list of success standards which meets the criterions of a dependable IT system solution and by ranking each solution to their standards.

Approach of work outing the job:

  • Assess the current IT system hardware and substructure.
  • Decide what needs to be replaced and purchased
  • Keep purchases within the ?50,000 budget
  • Find appropriate solution to cover all demands of upgrading the IT system to set up web between all sites

Definition of Problem

This is perceivedas a spread between the bing province of a job and a coveted province. Although many jobs turn out to hold several solutions ( the agency to shut the spread or rectify the divergence ) , troubles arise where such agencies are either non obvious or are non instantly available. ( Business Dictionary, 2013 )

Problem

The furniture retail merchant company’s IT system can non get by with its rapid enlargement. The current IT system is undependable, it was non originally plan for such a big figure of users, it needs to be networked/linked from caput office to all other sites, it besides has to hold a dependable web security to guarantee customer’s orders, staff payments, stock direction and other IT systems is non tamper with any malicious effort.

Scope and Boundaries

For the furniture retail merchant we need to supply a dependable web solution and support for all users within 30 ( 35 ) furniture shops, one ( 1 ) mill, one ( 1 ) warehouse and the caput office in Spain and 15 ( 15 ) furniture shops and one ( 1 ) warehouse in Italy.

Choice Standards

Choice standards are the criterions by which a undertaking will be judged to be successful. It is if you achieved what you set out to accomplish within the defined parametric quantities. Once the undertaking is over, one should be able to state with certainty whether or non you met the standards. ( Ask, 2013 )

List of Success Criteria required criterion for a dependable IT system:

  1. Reliable – system must hold small or no downtime with equipment and services
  2. Security – to protect all IT elements against any malicious act
  3. Stable – system must be able to suit any necessary alterations without any issues
  4. Scalable Expandable – must be able to add and take users without any issues
  5. High public presentation – systems must be able to execute undertaking rapidly and expeditiously
  6. Cost – equipment / system must remain within allocated budget
  7. Durable – systems must be of good quality

List of Solutions for IT system:

  1. Wide Area Network ( WAN ) services – allows communicating from one geographical site to another. Certain hardware and services is needed like routers which host the subnet and constellations of the web, a WAN service supplier which allows communicating between sites and switches to administer the web to computing machines and devices within the web
  2. Cloud Computing – allow usage of files and applications over the cyberspace ( Strickland, 2014 ) Dedicated and high public presentation cyberspace is needed
  3. Site-To-Site Virtual Private Network ( VPN ) – this normally used to link distant offices sites back to headquarter location by the usage of the cyberspace and VPN devices or routers ( Fortinet, 2014 )

Standards Matrix

Success Criteria

  1. Reliable
  1. Security
  1. Stable
  1. Scalable Expandable
  1. High public presentation
  1. Cost
  1. Durable

Sum

Rank

Solution

  1. Wide area network

2

2

2

1

3

4

3

17

1st

  1. Cloud

3

4

3

5

5

2

3

25

3rd

  1. VPN

4

3

3

4

5

2

3

24

2neodymium

1 = Highest, 10=Lowest

Choice of Solution

As seen from the Criteria Matrix the broad country web ( WAN ) solution rank foremost ( 1st) compared to the other solutions, it scored moderately high on most of the criterions of an IT system’s success standards. Although this solution may hold an initial cost greater than the others, it have proven to be more dependable, secure, stable, expandible, high public presentation and lasting. This is why it is recommended that the organisation invest in this solution. Everything which is needed to guarantee a dependable IT system is put into topographic point.

Decision

On reasoning this study we have defined and identified different techniques in job resolution. We have explored and demonstrated the Hurson’s Productive Thinking Model and applied all six stairss in utilizing the Criteria Matrix where as a consequence found a solution to the bing job of the furniture retailer’s IT system. We have besides identified and defined what the jobs with the IT system are and stated the scoop and boundaries of the job.

Mentions

  • Duncker, K. ( 1945 ) , http: //www.education.com/reference/article/problem-solving1/ ( accessed 06/12/2013 )
  • hypertext transfer protocol: //www.businessdictionary.com/definition/problem.html # ixzz2nPZRig8d ( accessed 13/12/2013 )
  • hypertext transfer protocol: //www.ask.com/question/what-are-definitions-of-success-criteria ( accessed 13/12/2013 )
  • Keith Mobley hypertext transfer protocol: //www.reliableplant.com/Read/14690/high-performance-team ( accessed 31/12/2013 )
  • Sandy Pokras, ( 1988 ) , hypertext transfer protocol: //www1.agric.gov.ab.ca/ $ department/deptdocs.nsf/all/rsv938 # Criteria ( accessed 31/12/2013 )
  • hypertext transfer protocol: //www.mindtools.com/pages/article/newPPM_89.htm ( accessed 14/01/2014 )
  • hypertext transfer protocol: //www.ideaconnection.com/thinking-methods/simplex-00016.html ( accessed 14/01/2014 )
  • Peter Checkland, hypertext transfer protocol: //srmo.sagepub.com/view/the-sage-dictionary-of-qualitative-management-research/n97.xml ( accessed 14/01/2014 )
  • David L. Cooperrider and Diana Whitney, hypertext transfer protocol: //appreciativeinquiry.case.edu/intro/whatisai.cfm ( accessed 14/01/2014 )
  • hypertext transfer protocol: //www.mindtools.com/pages/article/newTMC_84.htm ( accessed 14/01/2014 )
  • hypertext transfer protocol: //www.slideshare.net/frdrckeusebio/productive-thinking-model ( accessed 14/01/2014 )
  • hypertext transfer protocol: //www.ask.com/question/four-basic-phases-of-the-innovative-process ( accessed 14/01/2014 )
  • Jonathan Strickland hypertext transfer protocol: //computer.howstuffworks.com/cloud-computing/cloud-computing.htm ( accessed 14/01/2014 )
  • Bradley Mitchell hypertext transfer protocol: //compnetworking.about.com/od/basicnetworkingconcepts/g/network_servers.htm ( accessed 14/01/2014 )
  • hypertext transfer protocol: //www.webopedia.com/TERM/F/firewall.html ( accessed 14/01/2014 )
  • hypertext transfer protocol: //compnetworking.about.com/od/hardwarenetworkgear/g/bldef_switch.htm ( accessed 14/01/2014 )
  • hypertext transfer protocol: //www.fortinet.com/sites/default/files/solutionbrief/vpn_sol_guide.pdf ( accessed 15/01/2014 )

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