The mail services play an important role in human life Essay

The mail services play an of import function in human life from a long period ago. Even in this modern universe mails play a critical function. Now many new manners of mail services are at that place like Google mail, yahoo mail, msn courier but still the old traditional mail services has its ain importance. Almost every state is holding its ain mail service, in India there is India Post, in UK it is Royal Mail and so on. The Royal Mail is the traditional mail service of the Great Britain.


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The history of the Royal Mail can be traced back in 1516 when the Henry VIII established the “ Master of the stations ” , a station which have evolved into the office of the postmaster General. The service of the royal mail is foremost made available to the populace on 31 July 1635 by the Charles I. The general station office ( GPO ) was officially established by the Charles II in 1660. In 1838 the money order system was introduced by the Royal Mail and in 1870 the station office started the telegraph service. The Royal Mail holded the monopoly power in the mail service for a long period of 350 old ages. The monopoly of the Royal Mail came to an terminal in January 2006 when the postal service was unfastened to the new entrants. With the entry of the new houses better services has been provided to the clients.

The Royal Mail was confident about confronting the rivals. But it couldn`t expeditiously withstand the competition from the new entrants. The Pension Scheme of the Royal Mail brought loss to the house. For get the better ofing the losingss the Royal Mail is traveling to be privatised.


The Royal Mail dainties HR as the top precedence. The Royal Mail considers people as the Centre of every thing they do. The HR squad of Royal Mail is split into three chief countries in which people and organizational development service ( P & A ; ODS ) is the largest. A HR professional in Royal Mail should concentrate on the of import countries like endowment direction, diverseness and leading development.

Basically the HR map consist of enlisting, choice, public presentation assessment and wagess direction. The royal mail used to give advertizements sing the vacancies they have in web sites and other beginnings. They besides publishes the vacancy inside informations in their web site. The interested campaigners can subject their CV online and if the campaigner meets the company demands, their application will be handed to a higher degree and in the terminal the campaigners will be selected by the HR directors.


The concern spouses are considered as the HR managers for every concern country, they works closely with the concern leaders for using HR thoughts and attacks for acheiving corporate ends. By collabrating with those people the employee was able to use high qualified strategic HR thought for acheiving the coveted aims.

The front line employess are supported by a squad of experts including executive members, finance, human resource and gross revenues and marketing members. There are many calling chances in each of the specialized countries. The chief dockets are the undermentioned: –

a ) Enrolling the right people at the right clip to drive through the transmutation.

B ) Quickly to win competitory environment.

degree Celsius ) Developing endowment and leading.

vitamin D ) Adapting the engaging and affecting employees.

vitamin E ) Making an ambiance for the employees where they can be advanced.

The clip spent in HR service in a regional or cardinal squad will give custodies on experiance in some of the undermentioned countries: enlisting, wages, larning, wellness and safety and advice and support. The arrangements will give the chance to develop a broad scope of accomplishments, which will assist the campaigners in deriving experiance and accomplishments in the Fieldss of undertaking direction, information analysis, direction information, concern planning and procedure betterment.

The adept squads develop the strategic HR solutions in countries like endowment direction, diverseness, organizational development and acquisition and development. This will give a high degree exposure to the concern HR scheme and will be holding a better apprehension of the adept Fieldss. The developing the internal undertaking squads in patterning methods and concern procedure analyis which were used to affect the staff and brotherhood representatives and front line directors in identifying and holding the causes of operational failure.


The public presentation assessment of the employees are being done by the HR directors of the royal mail. The necessory preparation and development will be provided to the employees to make upto the coveted criterion. The public presentation assessment allowes the HR directors to rectify the employee if the occupation is non done in the right manner.


A new concern scheme map has to be implemented in the royal mail caput quarters and in the strategic concern units and the divisions. This involves: –

a ) Designing and presenting a development programme for the managers of planning and integrating and in their counter parts in HQ.

B ) Coaching the new managers on a 1: 1 footing.

degree Celsius ) Supporting the new strategic caputs of the planning and integrating in the definition of the strategic programmes.


Reward means non merely pay but besides other types of services like pensions, medical attention, kids instruction etc. The employees are provided good wage, good location and the good benefits bundle. The pension strategy was besides provided by the royal mail. The labor was be provided occupation flexibleness and the work life balance. Medical installations are besides being provided to the employee and his household members. Royal mail offers flexibleness in occupation timings to the employees. The travel benefits are besides being provided to the employees by the royal mail. The royal mail followed the same system of benefits provided by the Kings boulder clay now, it was besides a ground for the royal mail`s recognition crunch.

Royal mail provides shift allowances to the employees for working flexible hours. The royal mail gives four and half week`s paid vacations to the employees every twelvemonth. The employees are allowed to lend to the defined part pension program after a waiting period. The Royal Mail Group makes important parts to the pension program. The employees in royal mail gets other benefits like seasonal ticket loan, price reductions on auto, price reductions on gym benefits etc. The HR scheme of royal mail purposes to supply flexible working agreements for back uping a assortment of different lifestyle picks, signifier policies back uping pregnancy and paternity leave, to career interruptions and clip off in exceeding fortunes. The asistance and advice is available to the employees on a scope of issues such as debt, wellness in relation to work, relationships, critical state of affairss and deceases etc.


The concern of the royal mail was affected by both internal and external factors. The internal factors include inefficient direction, deficiency of carbon monoxide – ordination between top degree and lower degree direction. The external factors include the trade brotherhood work stoppages, competition from DHL, TNT, UPS, recession etc. Both the internal and external factors play an equal function in the personal businesss of the royal mail. The internal factors are: –

a ) Lack of carbon monoxide – ordination between top degree and lower degree management- The royal mail failed to co – ordain the top degree and lower degree direction. There was a communicating spread between the high degree and lower degree direction. The HR directors failed to go through the right bids and information at the right clip to the employees.

B ) Inefficient management- Though the HR managers of the royal mail was experianced they didn`t pull off the personal businesss of the company expeditiously. The inefficient direction was a ground for the fiscal crisis of the royal mail.

The external factors are the undermentioned: –

a ) Trade brotherhood work stoppages: – The royal mail had to confront some serious labors brotherhood work stoppages. The members of the Communication Workers Union ( CWU ) have protested for their wage, competition and the modernization. In October 2009 there was a labor work stoppage in royal mail. The royal revealed that the work stoppage in Octobers have delayed around 40 million letters, which is about 40 % of a typical yearss station. The national wild cat work stoppages in 2003 is considered to be the largest work stoppage in the history of the royal mail. The labor besides striked on 2010 for their benefits. Royal mail failed to present letters due to these work stoppages in the present clip.

B ) Competition: – After the terminal of the monopoly period royal mail had to confront competition. The companies like DHL, TNT, UPS etc were a large menace to the royal mail. The new coevals mails like gmail, yahoo mail etc besides reduced the demand for the royal mail.


The Royal Mail enjoyed the monopoly power in the mail service for a long period of 350 old ages. During that period no other houses where allowed to come in the market. The royal mail had the complete freedom in the market. The monopoly period of the royal mail was ended by the concern service group Hays. During the monopoly period the royal mail didn`t extended its concern across the boundary lines. It was considered as the biggest drawback of the royal mail.

From the period of King Henry viii the royal mail enjoyed monopoly. No 1 dared to halt it for around 35o old ages. During the monopoly period royal mail introduced the first mail train in 1830.

Competition FACED BY ROYAL MAIL: –

The royal mail enjoyed monopoly in the mail market for a long period of 350 old ages. The royal mail had to confront competition when the mail market was unfastened to public in 2006. The chief rivals of royal mail are DHL, TNT, UPS etc. The royal mail had a tight competition with the TNT.

The royal mail was shocked when the Scots authorities awarded a multi – million lb contract to the TNT. The trade of ? 8m allowes the TNT to present mail to tonss of the public organic structures. The royal mail was awarded a first category contract of ? 17 m but at the same clip 2nd category contract is won by the TNT. The royal mail lost ? 1m a twenty-four hours in 2008. Because of the extended competition the royal mail made an operating loss of ?279 million. The Sunday Times in 2007 reported that the royal mail lost hundred`s of lbs due to the extended competition. The royal mail has to fight a batch for get the better ofing these rivals.


SWOT analysis evaluates the strengths, failings, chances and menaces of a company. It identifies the internal and external operations of the company. The SWOT analysis of Royal Mail is as follows:

Strength: – The chief strength of the royal mail is its trade name name. The clients have a trade name trueness towards the royal mail and its the greatest strength of the royal mail. There was a clip when the clients didn`t even know that there is other companies other than royal mail in the market. The monopoly enjoyed by royal mail in the mail market was the biggest strength of the royal mail.

Failing: – The chief failing of royal mail is the insecurity in presenting mails. There are many ailments against the royal mail coverage that the mails are non delivered to the right references. Many clients didn`t acquire the letters because of the in efficient bringing system of the royal mail.

Opportunity: – The royal mail has less chances in this modern epoch. By explicating good schemes and policie s royal mail may hold some chance. Royal mail hasn`t tried to capture the market in different states till now. Widening the concern across the universe is an chance for the royal mail.

Menace: – The royal mail is confronting several menaces in this internet age. After the terminal of the monopoly period of the royal mail many rivals like DHL, TNT entered the market. These companies are a serious menace to the royal mail. The new coevals mails like google mail, yahoo mail etc are besides a menace to the royal mail.


The in efficient direction was pointed out to be a ground for the recognition crisis of the royal mail. The royal mail has the monopoly in the missive concern for around 350 old ages but during its aureate period no effort was made by the direction people to distribute the concern of the royal mail across the boundary line. The royal mail was much confident in its trade name name and its strength that`s why it didn`t do much alterations in its selling schemes and policy when the mail market is unfastened to the populace. As a consequence the rivals like TNT, DHL captured the major market portion.

The royal mail faced greater competition and falling demand and it was reported that the half twelvemonth group net incomes of the company had fallen from ? 184 million to ? 52 million. The missive concern of the company itself faced a loss of around ? 66 million. The royal mail was paying for the pension program around ? 800 million a twelvemonth, which has a ? 10 billion shortage. It besides became a ground for the royal mail`s present recognition crunch. The royal mail failed to keep the client dependability and many clients move off from the royal mail. The autumn in demand besides pushed royal mail to a phase of the recognition crunch.

The Royal mail was severely affected by recession during the period from 2005 – 2010. The state of affairs of the royal mail became worse when the human resource manager Kevin Green leaved the company. The HR manager Tony McCarthy besides left the company after a few hebdomads when the Green walked off from the company. The surrender of the two experianced managers is a large loss to the company.


The royal mail is taking for an addition in gross for get the better ofing the recession. The royal mail is taking for the extra gross to assist to keep the gait of its modenisation programme. For increasing the gross the royal mail is traveling for an addition in its stamp monetary value. It was reported that there will be a 5pence addition in monetary value for the first and 2nd category casts.

Dominic O` Connell the Business editor in The Sunday Times in 07-11-10 reported that the royal mail has in secret demanded the cost cuts of atleast 20 % from its providers in a despairing command to shore up the company`s declining hard currency place in front of a planned denationalization. The top 150 providers were called for a meeting in Central London and in the meeting the procurance manager stunned the audiences by showing a program for the drastic cuts. The royal mail is in transmutation and needs hard currency. So a extremist cost – out programme is required to back up the transmutation. The urgency and velocity of the cuts will fuel frights of a hard currency crisis at the royal mail which is nominated for the denationalization.

The hard currency jobs of the company has called into the inquiry of the timing of the denationalization. The company is besides be aftering to sell some of its assets, and a sale at least back of the portion of its belongings portfolio. The royal mail is the largest administration to set the squeezing on the providers.

The royal mail should procure a timely, clear and a balanced solution to a hard currency constrained future. Royal mail is implementing different steps for raising hard currency like cut downing caput count, raising hard currency from plus gross revenues and fastening spend with the providers. The royal mail should implement a scheme for procuring the extra gross. The royal mail is now implementing the modernization scheme like presenting the new machinery and altering the present working practisesl. But still the royal mail have to travel a longer manner to make the fiscal stableness.


The royal mail was go throughing through serious fiscal jobs after the monopoly priod of the company came to an terminal. The pension strategy of the company was non good and it was running on shortage. It was been pointed out that if the same state of affairs continues the company wont be holding money to pay the pension and may after some clip the company wont be holding financess to pay the employee wage. Because of the deficit of financess and lesser range for development the company`s HR managers Kevin Green and Tony McCarthy moved off from the company. The state of affairs became worse with the surrender of the two experianced HR managers.

Many employees left the company fearing that they are in a sinking ship. It was besides pointed out that the employees wont be seting their maximal attempt because they cant trust the company any more with the fright of losing their occupation and wage.

For assisting the royal mail to acquire rid of this fiscal crisis, Post Com the regulator of royal mail announced the denationalization of the royal mail. The Vince Cable The Business Secretary declared that that the private purchasers will be allowed to buy 90 % of the royal mail, at the same clip station office may be mutualised. MR Cable besides stated that the authorities wont oppose any foreign company`s decision/ measure to purchase the royal mail. The staffs of the royal mail will be offered at least 10 % of the portions of the company. The trade brotherhoods are opposing the move for denationalization. The CWU is opposing the move for denationalization because there is opportunities of occupation loss for the labor in the administration.

Decision: –

By analyzing the HRM scheme and the present place of royal mail we can reason that even the HR scheme of the company was formulated by experts, it doesn`t range upto the coveted criterion. The company failed to confront the competition efficaciously when the mail market was unfastened to the populace. Because of this ground the royal mail autumn to more loss. A solution formulated to salvage the royal mail was denationalization. But the CWU is opposing the move for denationalization because of the fright of that many of the bing employees will loss their occupations. So the hereafter of the royal mail still remains as a inquiry grade in the history of the Great Britain.


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