The work life balance within India Essay

In 1977, Kanter proposed the position of work and household in the concern universe as that of two separate spheres. With the altering nature of people, work and workplaces, people have started concentrating on occupation insecurity, work burden, quality work and long working hours ( Brannen and Moss 1998 ; Burchell, Ladipo et Al. 2002 ; La Valle, Arthur et Al. 2002 ) and the long hours civilization in many businesss ( Bond, Hyman et al. 2002 ; Crompton, Dennett et Al. 2003 ) . Although occupational and work-family emphasis has been addressed since the 1980s, there has been a recent revival of involvement in emphasis, associating to these alterations in the nature of work ( Brannen and Moss 1998 ; Burchell, Ladipo et Al. 2002 ; La Valle, Arthur et Al. 2002 ; Yeandle, Wigfield et Al. 2002 ) .

Lack of preparation coupled with hapless policy consciousness leads to incompatibilities in application both between and within sections. The tenseness between being antiphonal in single instances and being seen to handle petitions every bit can do jobs for directors ( Kodz et al. 2002 ; Bond et Al. 2002 ) . If an employee feels that their work-life policy petition has non been dealt with reasonably there is a inclination to compare their intervention unfavourably with that of other employees. Despite all these some writers noticed that the relationship between work life benefit plans and employee behaviour and attitudes remains ill-defined and therefore hold called for more research on the impact of work life balance benefits in work topographic point. ( Casper & A ; Buffardi, 2004 ; Eby, Casper, Lockwood, Bordeaux & A ; Brinley, 2005 ; Kossek & A ; Ozeki, 1998 ; 1999 ) .

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Chapter 1

Our undertaking is an effort to understand how Indian working force equilibrate their work & A ; life. The success of an organisation depends on its people to a big extent- their committedness, dedication, expertness, creativeness and quality of work which will really be reflected on client satisfaction. People direction plays an of import function in this and therefore HR Manager has high duty in success or failure of an organisation. In today ‘s competitory universe, the demand for work force that is stable, committed, adaptable and flexible to run into the concern challenges in front is high. At the same clip because of turning employment rate, where in both work forces and adult females have started working has left no clip for household life, raising childs or taking attention of their parents. Recently employees have realized the value of household and so are puting more value on ‘quality of working life ‘ seeking greater flexibleness so that they can pull off work committednesss alongside personal and household life. Which is a good mark from the personal life facet but can organisations still work efficaciously with these demands from employees?

We have chosen Quintiles India, because this company is good known for its work life balance, and is listed in the “ Top 50 – Best company to work for in India “ top among the companies in the clinical/health sector.

Chapter 2
Quintiles India

Quintiles India operates among the quickly turning pharmaceutical market. It is a CRO – clinical research organisation. The company helps clients make usage of a well-established corporate substructure, authorities policies prefering R & A ; D, growing in the wellness insurance sector ; infirmaries available for clinical tests and third attention. Added to the above advantages, Quintiles India has a solid relationship with taking medical centres and experienced English-speaking research workers. All surveies are conducted to FDA and ICH GCP ( good clinical patterns ) criterions. India ‘s extremely literate population provides fast, efficient entree to wide population groups with common and particular disease profiles, leting for rapid patient enlisting and faster survey start-ups. The cardinal services include entree to patients, biometricss, cardinal research lab services, clinical monitoring and site direction, information direction, drug safety/pharmacovigilance, ECG services, project direction and regulative services. Quintiles India is located in four major metropoliss: Mumbai, Ahmedabad, Bangalore, Gurgaon and late Hyderabad. And they have the Gender Ratio ( F: Meter ) : 1:0.73.

Quintiles, is the lone to the full integrated bio and pharmaceutical services supplier offering clinical, commercial, confer withing & A ; capital solution. We have chosen Quintiles India, based in Bangalore, which handles informations direction installation. Quintiles India because this company is good known for its work life balance, and is listed in the “ Top 50 – Best company to work for in India “ top among the companies in the clinical/health sector. In India, Quintiles works with 15 of the top 20 pharmaceutical companies. It has conducted 90 tests affecting 13,000 patients and in cardiovascular countries, malignant neoplastic disease, diabetes, psychiatric and infective diseases.

HR pattern in Quintiles India
The company ‘s personal attack and flexibleness have won it its employees ‘ esteem and trueness. Employees at Quintiles are encouraged to look beyond customary patterns, portion suggestions and thoughts on procedures or post new thoughts utilizing on-line tools like Eureka and IPAC. They have Business Innovative Center at the company, which reviews and formulates an action program.

Work-life balance is an country of focal point for Quintiles across the universe.

Quintiles India policies involve:
Flexible Management Practices across, including work from place for certain degrees

Home based employment where the company provides the needed work-enabling basic office substructure

Choice of displacement timings for those working in displacements, etc.

Four Months Maternity leave, as against 3 months per the regulations

Five yearss Particular Leave apart from other Privilege foliages, insouciant & A ; ill leaves- Paid leaves for employees to pass clip with their households

Transportation options to different locations or different states

Few Practices to keep employee friendly atmosphere:
Celebrations at Quintiles allow people to bond and bask their togetherness.

Major festivals like Christmas and Diwali are celebrated.

Individual Business units have a commission based on a subject of diversion or another action such as athleticss, field day, societal duty events, which besides prepares a calendar based on merriment activities.

An one-year Parichay, Open Day, PVC Family Day, EAD are the household twenty-four hours, accomplishments award twenty-four hours and one-year twenty-four hours for celebrated in the office.

Friday quizzes, nutrient mela, cultural yearss and other activities are organized to assist people exchange their place cooked nutrients and understand each other civilization, imposts & A ; tradition

The location, working hours, timings, displacements of employees in Quintiles
Work hours – 8.5 hour of work per twenty-four hours.

Office timings: The nucleus office hours are 10.30am to 5pm. The timings are flexible for general displacement employees

Shifts: They have 2 displacements operations ; 24X7 & A ; general displacement options available based on the concern there are in. This mostly depends on the type of concern line & A ; the contract they have signed with the clients.

Advanced working methods to promote the employees
Quintiles India have dedicated web site for calling ladders where employees can see the following stairss in the same concern line & A ; in assorted other concern lines. This site besides has the occupation descriptions of every occupation available in Quintiles across the Earth. They collaborate through an on-line papers direction tool that acts as a papers library, issue tracker and studies or quizzes. Manager Direct Access allows directors to entree and update HR informations on their studies.

An employee sums up the experience of working with Quintiles in these words: “ First of all, I would wish to state that this is the best topographic point that I have worked for. Peoples are so good and friendly that you feel like a household. You do n’t hold to waver even for a 2nd to make person, even a senior director in the company. We celebrate about every juncture that comes our manner as a squad, while affecting assorted sections. There is personal satisfaction and pride in the occupation that I do for my organisation. ”

Chapter 3
Work life Balance policies in other Companies
In this subdivision we will be discoursing the work life balance policies in other organisations. We have considered KPMG & A ; PWC are two other organisations which did n’t hold good HR policies in topographic point but they are seeking to better it. So, as per our methodological analysis, we will foremost give a glance of KPMG and PWC ‘s HR policy reappraisals. In the following chapter we will compare between assorted organisations.

KPMG ‘s HR Policies
KPMG is a topographic point where HR policies were non truly good, but they are turn toing the cardinal challenges and are seeking to rectify it.

KPMG recognised the importance of balance in the relationship between work and non-work life, and the potentially important impact that this can hold on squad public presentation.

Today staffs expect more flexibleness in occupation, acknowledgment, cooperation and freedom in occupation. So chief challenge was to develop a flexible work life, giving them adequate freedom & A ; acknowledgment.

They implemented the flexible working hours for employees, all employees are eligible to use for flexible working and have the right to appeal if their petition is declined.

Line director and HR forces work together to accomplish ends.

After the successful execution of different policies, the cardinal public presentation indexs have improved. It has made staff more loyal & A ; motivated.

It has reduced enlisting cost and staff keeping has been increased.

KPMG recognises the benefits of holding a diverse work force and sees this as strategic additions.

Following are the assorted HR patterns that have been implemented in KPMG. Supports the house in fiting work force deployment with fluctuating concern demand and thereby improves overall public presentation and efficiency.

Glide Time -this is about working nucleus hours ( 10.00 am to 4.00 autopsy ) . Working hours starts between 8.00 and 10.00 am and coatings between 4.00 and 6.00 autopsy. So the normal tiffin clip is besides available.

Part-time working
Extra Holiday Purchase – excess yearss can be brought as vacations

Unpaid Leave – three months of unpaid leave may be taken if full outstanding vacation interruption has been used

Career break – there is an chance to take a interruption in between work life after at least functioning two old ages in the organisation

Home working
( Beginning: KPMG HR policies )
PwC ‘s HR Policies
Coming to PWC ‘s HR policies, this is another illustration of bettering the bing policies. The cardinal challenges here were- this is a Professional services house, as extremely client-centric administrations, it tends to be characterised by a long hours, highly undisciplined work civilization.

PricewaterhouseCoopers has hence been taking the thrust to flex and accommodate corporate constructions to react to the increasing demand – from the concern and from our people – for flexibleness and work-life integrating.

As employees are all different, PWC started recognizing the diverseness in work force. In fact the significance of work-life balance varies harmonizing to peoples ‘ position.

Persons must take duty for their ain work-life balance and be considerate of others ‘ demands.

They seek to accomplish the optimal balance between concern and employees ‘ demands.

Working hr flexibleness is another of import proposition that has been introduced in the organisation.

Quality of end product is more of import than the figure of hours worked- so, quality of the end product should be judged.

Policies the full employee can use for:
Flexible benefits

Flexible working forms

Career interruptions

Flexible leave agreements

Employee Assistance Programme

Compassionate and exigency leave

Lifestyle direction support and preparation

Discounts/concierge services

Policies for parents:
Extended pregnancy leave

Fully paid paternity leave

Adoption leave

Parental leave

Time off for dependents

Childcare verifiers

As a consequence of all these,

Employee satisfaction has been increased

Staff keeping has besides been improved

Due to assorted pregnancy benefits, fall ining after a pregnancy leave has besides been increased

Attitude of the employee has been changed, every bit good as the direction has become more empathic towards the work force. The trust factor has besides been improved.

The above tabular array clearly shows the comparatison of HR policies in the several companies. The study consequences are based on a study ( Refer to the Appendix: Survey questionnaire ) . We had prepared a questionnaiare which was used to estimate the Work life balance Condition among Indian Employees in general and a questionaire online study specific to Quintiles employee. Out of the response we got we found the consequence as below:

Analysis of the study ( overall ) .
The age group from 21-26 of IT employees were the people with less emphasis and better life. Inspite of non really balanced diet. Some were disappointed of the fact that there is nil disputing on their work topographic point to look for. And it is excessively much of life and no work ( particularly TCS employee ‘s with experience of & lt ; 1yr to 3 old ages ) . The People working in Education sector proved to be good at equilibrating work life balance holding good clip with household & A ; accomplishments in work topographic point. Few were kicking about minor work related wellness jobs like hyper tenseness. The set of people who showed dissatisfaction about their present administration and work life balance were largely people working in Consultant functions. Complaining about small clip with household, Obesity and heavy work load.The above analysis was based on sector wise. Peoples who did non blend household and work hours or believing about work at place viceversa looked more

Responses – Quintile
Satisfaction about the clip you spent with your household
75 % Yes

60 % yes

Worrying about work ( when they are non at work or going to or from work )
24 % say more than 2-3 hours per twenty-four hours

55 % say more than 2-3 hours per twenty-four hours

Missing out on any quality clip with family/friends because of force per unit area of work
28 % Likely

59 % Likely

Feel tired or down because of work?
20 % sometimes

36 % sometimes

Aware of policy that stresses on work life balance
76 % yes

26 % yes,

49 % possibly, I am non cognizant of

Peoples who suffer from stress-related wellness jobs
19 % yes

35 % yes

Rating of their organisation, based on work life balance
78 /100 ( evaluation on graduated table )

56/100 ( evaluation on graduated table )

Engagement in quality work & A ; positive consequence in workplace

53 % ,

30 % ,

Enthusiasm to work and accomplish
41 % , Daily

25 % , Daily


Particular observation from Quintiles study:
Out of 80 % of the people, are satisfied with Quintiles after altering their occupations from old company. For grounds like:

Work Shedule, Career growing chances, Salary, Work Life Balance, Job satisfaction, Working hours, Challenging work, flexibilty etc

The overall study response showed that the secret behind good work life balance & A ; professional success was:

Good HR Policies, patterns & A ; work civilization in their companies.

Good feeding wonts & A ; diet

Good clip for ego, household & A ; childs

Physical exercising & A ; diversion

Kind of organisation, occupation profile & A ; location

And chiefly Time direction

Recommendations to Quintiles for better public presentation to accomplish near to 100 % employee satisfcation:
Survey questionnaire:
1 Age

& lt ; 20

21 to 25

26 to 32

33 to 38

39 to 45

46 to 52

& gt ; 52

2 Gender



3 Marital Status



Engaged ( shortly to be married )


3a If married, is your partner employed excessively?



4 Designation in your organisation

4a When was the last clip you felt good about your occupation, undertaking completion or any work related accomplishments?

Last hebdomad

Last month

Few months ago

Last twelvemonth

Few old ages ago

Not yet

4b How frequently do you believe about doing a difference in your organisation, by back uping the organisation to accomplish its aim and ends?


Once in a twelvemonth, when I see other acquiring achievement awards

Less than Once a Calendar month

Once a Calendar month

2-3 Timess a Month

Once a Week

2-3 Timess a Week


4c How make you rate your response with regard to below? ( LEAST TO BEST ) ; eg: I am non friendly – least, A I am really patient – best )

______ Relation ship with equals ( friendly )

______ While equals or clients are inquiring uncertainties about some issue with work ( Patience )

______ Building resonance easy

______ Would love to hangout with equals during non on the job hours

______ Might stop up being best friends with equals ( probabilty )

______ How is your relation ship with your foreman?

5 Do you remain with your household?



5a How frequently do you pass clip with your parents, married woman or childs in following ways? ( Choose one option of clip under each class, if applicable )

At home/ watching Television

At place assisting married woman & A ; parents with house work

With childs assisting with their place work/projects/ teaching/playing

Travel out for movies/shopping/ phantasy parks/ parties

& lt ; 1 hr

2 to 4 hours

4 to 6 hours

& gt ; 6 hours

Answer If Do you remain with your household? Yes Is Selected

Q12 Are you satisfied about the clip you spend with household?

A° Yes A° No

6 Kind of organisation







Government/Public sector

Fieldwork/ Work affecting travel Trapa bicornis ( Gross saless, people interaction.. )


Service, Consulting, Research ( white neckband occupations )

Security services ( Army, constabulary section, .. )


7 How many yearss in a hebdomad do you usually work?

& lt ; 4




Varies based on undertakings in manus ( 0 to 7 )

8 Do you pass more than an hr going to your workplace?



9 How frequently do you worry about work ( when you are non at work or going to or from work ) ?


More than 2- 3hrs everyday

Everyday one time in before sleeping/ shortly after I wake up

one time in a hebdomad

twice or thrice month

one time in a month

10 Do you of all time miss out on any quality clip with household or your friends because of force per unit area of work?

Very Improbable



Very Likely

11 Your work hours fall in the class of

& lt ; 8 hours

8 to 10 hour

& gt ; 11 hours

Day switch

Night displacement

Flexible timings

Late afternoon – late dark

12 Which of the undermentioned do you believe will impede you in equilibrating your work and household committednesss?

Long on the job hours

Compulsory overtime

Shift work

Meetings/training after office hours


13 Do you experience tired or down because of work?






14 Does your normal twenty-four hours, everyday consist of any of the followers?








Other recreational activities


15 Does your company have policy that stresses on work life balance?


May be, I am Not cognizant


16 If yes, what are the commissariats?

Flexible working hours

Holidays/ paid clip off

Job sharing

Career interruption sabbaticals

Relaxed Maternity leaves & A ; benefits

Paternity foliages

Work from place

Transportation options to other location with similar work, as per petition


17 Does your organisation provide you with following extra work commissariats?

Telephone for personal usage

Counseling service for employee

Social networking sites, to interact with friends

Health plans

Transportation system

Rearing or household support plans

Exercise installations ( GYM, YOGA, MEDICATION CENTER )



17a How frequently do you do usage of it?

Very Often, I am fitness witting

Once in piece. when friends call

May be will utilize in close hereafter

No clip, but if I find clip will decidedly travel on a regular basis

No clip, ever loaded with work

Never been there before may be I should seek it some clip


18 Does your organisation promote the engagement of your household members in work- achievement wages maps?



18 Do you suffer from any stress-related wellness issue?



19 If yes…

high blood pressure



frequent concerns


22 Do you Smoke or Drink


Yes, on occasion

Yes, More than one time per twenty-four hours

Yes, I am addicted

Yes, seeking to discontinue

Merely fume

Merely imbibe

23 Do you believe that if employees have good work-life balance the organisation will be more effectual and successful?

Strongly Disagree


Neither Agree nor Disagree


Strongly Agree

24 How long have you been working in the current organisation?

right from the twenty-four hours I joined

& lt ; 1 twelvemonth

1 to 3 old ages

3 6 old ages

& gt ; 6 old ages

25a If you have changed your occupation, antecedently at least one time what was the ground?

24b Were you satisfied with new work topographic point, with regard to the grounds for which you changed to your new employer?



25 How much would you rate your organisation, in footings of the followers?

______ Work-life balance

______ Career Growth chance

______ Friendly environment

______ Traveling on Job chance

______ Salary for the sum of work I do

______ When Compared to my old organization/ similar organisation in footings of all the above

26 I love my current Organization!

Strongly Disagree


Neither Agree nor Disagree


Strongly Agree

28 Your concerns about this study, any suggestions for betterment in wining Work-life balance! !

Q29 Were you aware that Quintiles is one of the TOP50 companies in India “ to work for ” .



Q30 Any thing that you think makes your organisation the best topographic point to work? ( Eg: work life balance, employee battle programaˆ¦ )

From electronic mail follow up telephonic Interview with Senior HR, Mrs. Shubha Gangolli based on study & A ; others:
1 ) Regulating organic structure of Quintiles?
A I can believe of US FDA & A ; DCGI

2 ) HR Policies?
We have policies on the following to assist employees accomplish work life balance

1. Work from place

2. Home- based

3. 4 Months Maternity leaves as against 3 months per the market

4. 5 yearss Particular Leave apart from other Privilege foliages, insouciant & A ; ill leaves- Paid leaves for employees to pass clip with their households

5. Transfer options to different locations or different states

6.Flexible timings

Some of the above are for certain lines of concern

3 ) Different calling chances?
We have a dedicated web site for calling ladders where employees can see the following stairss in the same concern line & A ; in assorted other concern lines. This site besides has the occupation descriptions of every occupation available in Q across the Earth.

 4 ) What are the factors that affairs while make up one’s minding
a ) Working hours, timings & A ; displacements of employees
Work hours – Q follows 8.5 hour of work per twenty-four hours.

Office timings: The nucleus office hour is 10.30am to 5pm. The timings are flexible for general displacement employees

Shifts: we have 2 displacements operations ; 24X7 & A ; general displacement options available based on the concern there are in. This mostly depends on the type of concern line & A ; the contract we have signed with eh clients.

5 ) Different locations of Quintiles and which part has which maps: A
I have given inside informations of concern lines in India merely. There are many other across the Earth.
Clinical OperationsA – Delhi, Mumbai, Bangalore & A ; Ahmadabad

Corporate Support – Delhi, Mumbai, Bangalore, Ahmadabad & A ; Delhi

Data Management, Biostatistics – Bangalore

Laboratory – Bangalore & A ; Mumbai

Regulatory and Drug Safety – Regulatory is in Ahmadabad & A ; Drug safety is in Bangalore

Biometricss – Bangalore

Med composing – Bangalore & A ; Mumbai

Phase 1 – Hyd

6 ) What is your response to study consequences?
With this information you might detect some tendencies, which are squad, specifies EG. Some squads are stressed & A ; some are all right with WLB. Some squads working in displacements are doing better in WLB than general shift.. etc.. May be dept to dept, we can detect trends.. Pharmacovigilance is more stressed. Data direction is less stressed.

Interview with employee:
Describes his occupation & A ; says, “ I would wish to mention my friends who are working in the same line to fall in Quintiles “


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