|A set of skills that enables an individual to become a more efficient listener
||Active Listening (Ch.1)
|Healthcare Services that are delivered in an out-patient or nonhospital settings. It implies that the patients are able to ambulate, or walk to the clinic to receive their services
||Ambulatory Care (Ch.1)
|Professional organization for laboratory personel that provides continuing education, conference activities and certification examinations for specified groups.
||American Society For Clinical Laboratory Science (ASCLS) (Ch.1)
|Professional organization that certifies many types of laboratory personnel based on their passing a certification examination. ASCP offers clinical research conferences, many types of continuing education activities and on going certification groups.
||American Society For Clinical Pathology (ASCP) (Ch.1)
|Performance expectations that include entry level skills, tasks, and rules performed by the designated healthcare worker.
||Competency Statement (Ch.1)